Troubleshooting
22
Miscellaneous
Problem
Cause and Remedy
ActiveX cannot
be installed.
• Security software disables the ActiveX installation.
Close the security software, and install the ActiveX again.
The firmware is
not updated.
• The firmware updating is not completed due to power off,
network failure or other causes.
Update the firmware again following the next procedures.
*
1
See page 135 of the Operating Instructions on the Setup CD-
ROM about updating firmware.
Shortcut icon is
not displayed in
the My Network
Places folder.
• UPnP
TM
Windows component is not installed in Windows XP or
Windows Me.
Install UPnP
TM
Windows component in Windows XP or
Windows Me (see page 162 of the Operating Instructions on
the Setup CD-ROM).
No
Yes
No
Yes
Is the Top page displayed?
Is the version updated?
Update the firmware*
1
.
The firmware update is completed.
Disconnect the plug of the AC cord of this
product from the outlet, and reconnect it again.
Enter the IP address on the web browser to access
this product.
Access the Setup page and click [Status].
Check the firmware version on the Status page.
