
118
IP images
Symptom
Cause and solution
Images are not displayed
For Windows:
If [Check for newer versions of stored pages] is not set to [Every time I visit the
webpage] in the temporary Internet file settings, IP images may not appear in
the live screen [Live].
→ Perform the following.
Select [Tools] - [Internet Options] in Internet Explorer.
Click the [General] tab, and click the [Settings] button under [Browsing history].
In the [Temporary Internet Files and History Settings] dialog box, select the [Every
time I visit the webpage] option under [Check for newer versions of stored pages].
Click the [OK] button.
The images do not update
or display properly
Perform the following to delete the temporary Internet files. For Windows:
Select [Tools] - [Internet Options] in Internet Explorer.
Click the [General] tab, and click the [Delete] button under [Browsing history].
In the [Delete Browsing History] screen, select the [Temporary Internet Files]
checkbox, and then click [Delete].
Click the [OK] button.
For Mac:
Select [Safari] - [Empty Cache] in Safari.
Click [Empty] in the [Are you sure you want to empty the cache?] pop- up screen.
The unit’s ports may be filtered by the firewall or other function of the anti-virus
software.
→ Change the HTTP port number of the uni
t to a port number that will not be filtered.
If the web browser screen stops, reload the web browser screen.
The RTSP image
transmission stop
If the RTSP image transmission stops, perform the playback operation from the
playback device again.
USB
Symptom
Cause and solution
Cannot be recognized as a
USB device, or image are
not displayed
USB drive installation takes time for the first time.
Please make sure the priority mode is HDMI/USB or USB mode.
If the following operations are performed, this unit may not be recognized as a USB
device.
1. Change the priority mode with the USB cable connected
2. Unplug the USB cable during UVC video playback
If it is no longer recognized as a USB device, restart this unit.
Skype for Business stops
working when using it as a
webcam in Skype for
Business.
Please make sure that USB Video H.264 is set to Disable.
Содержание AW-HE20KP
Страница 2: ...2 Operating Instructions Read this first For AW HE20KP AW HE20WP ENGLISH ...
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Страница 4: ...4 Read this first For AW HE20KE AW HE20WE AW HE20KED AW HE20WED ENGLISH ...
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Страница 13: ...13 Operation 115 Video 117 IP images 118 USB 118 Specification 119 Index 123 ...
Страница 82: ...82 Image Image adjustment and preset position setup Click Setup Image Audio Image ...
Страница 126: ...Web Site https pro av panasonic net en Panasonic Connect Co Ltd 2022 ...