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TERMS AND CONDITIONS
Panasonic tanks
PAW-TE18C2E3STD-UK, PAW-TE30C2E3STD-UK, PAW-TE40C2E3STD-UK, and PAW-TE18C2E3SL-UK
GUARANTEE TERMS
1. COMPANY LIABILITY AND GUARANTEE
1.1. Subject to the terms of these G u a r a n t e e Terms Panasonic provide Guarantees in respect of specific products
as set out above.
1.2. Each Guarantee is strictly conditional upon the following:-
1.2.1. Complaints must be given to us immediately, before any action is taken, as responsibility cannot be accepted
if repairs or renewals are attempted without our written approval.
1.2.2. The unit has been installed in accordance with our installation and service instructions and all relevant codes
of practice and regulations in force at the time of installation.
1.2.3. All necessary inlet controls and safety valves have been fitted correctly.
1.2.4. The unit has only been used for the storage of potable water supplied from the public mains. The water quality
shall be in accordance with European Council Directive 98/83 EC, or revised version at the date of installation,
and is not fed with water from a private supply. Particular:
Chloride content:
Max. 200 mg/l
Sulphate content:
Max. 200 mg/l
Combination chloride/sulphate: Max. 300 mg/l (in total)
1.2.5 Where appropriate the unit has been regularly maintained as detailed in the installation and service instructions
1.2.6. Defects caused by corrosion or scale deposits are not covered by any Guarantee.
1.2.7. Where we agree to rectify any defect we reserve the right to undertake the work on our own premises.
1.2.8. We will not accept any labour charges associated with replacing the unit or parts for any of the following
products listed.
1.2.9. If the newly fitted water heater is not in regular use then it must be flushed through with fresh water for at least
15 minutes. Open at least one hot water tap once per week, fora period of at least 4 weeks.
1.3. Guarantees are provided in respect of specified goods supplied by Panasonic as follows:-
(a) Domestic and Commercial Open Vented Cylinders and Tanks.
The storage vessel is guaranteed for ten years and if it proves to be defective either in materials or workmanship,
we will either repair or supply replacement at our option with the closest substitute in the case of any obsolete
product to any address in Great Britain.
(i) free of all charge during the first year after delivery by us.
(ii) thereafter at a charge of one-fifth of the then current list price or any copper price supplement and delivery
charge during the second year after delivery by us increasing by a further one-fifth on the second and subsequent
anniversary of delivery by us.
b) Domestic Mains Fed Products [Primary Stores]
The storage vessel is guaranteed for five years and if it or any integral pipework as part of the storage vessel assembly
proves to be defective either in materials or workmanship, we reserve the right to either repair or supply
replacements or the closest possible substitute in the case of any obsolete product and will collect and deliver to any
address in UK or Ireland
(i) free of all charge during the first year after delivery by us.
(ii) thereafter at a charge of one-fifth of the then current list price or any copper price supplement and delivery
charge during the second year after delivery by us increasing by a further one-fifth on the second and subsequent
anniversary of delivery by us.
(c) Stainless Steel Unvented Cylinders
Panasonic guarantee the components including controls, valves and electrical parts for two years from the date
of purchase. IT SHOULD BE NOTED THAT THE FACTORY FITTED TEMPERATURE AND PRESSURE RELIEF VALVE
MUST NOT BE REMOVED OR ALTERED IN ANY WAY. ANY SUCH REMOVAL OR ALTERATION WILL INVALIDATE THE
GUARANTEE AND PANASONIC WILL NOT BE RESPONSIBLE FOR ANY CONSEQUENTIAL LOSS OR DAMAGE,
HOWEVER CAUSED.
The guarantee for the stainless steel vessel is for twenty five years against material defect or
manufacturing faults if the original unit is returned to us AND PROVIDED THAT:
(i) It has not been modified, other than by Panasonic .
(ii) It has not been subjected to wrong or improper use or left uncared for.
(iii) It has only been used for the storage of potable water supplied from the public mains, max
200mg/litre chloride.
(iv) It has not been subjected to frost damage.
(v) The benchmark service record is completed after each annual service.
(vi) The unit has been serviced annually
and each service has been adequately recorded
(vii) Any disinfection has been carried out strictly in accordance with BS6700.
If the stainless steel vessel proves to be defective either in materials or workmanship we reserve the
right to either repair or supply replacements or the closest possible substitute in the case of any obsolete
product and will collect and deliver to any address in UK or Ireland.) free of charge during the first year after
delivery by us.
(ii) thereafter at a charge of one twenty fifth of the then current list price during the second year after
delivery by us and increasing by a further one twenty fifth on the second and subsequent anniversary of
delivery by us.
ACTION IN THE EVENT OF FAILURE
We will require the return of a cylinder which develops a leak for inspection. If our examination confirms a
failure then an appropriate level of credit against the cost of the original cylinder will be issued in line with the
terms of our warranty.
Please note:
- Installation must have been carried out by a licensed specialized company (heating contractor or
plumber) following the version of installation instructions in force.
- Panasonic or its representative was given the opportunity to c h e c k complaints on site immediately
after any defect occurred.
- Confirmation exists t h a t the system was commissioned properly and that the system was checked and
maintenance was performed annually by a specialised company licensed for this purpose.
(d) Components of our products other than Storage Vessels and Integral Pipework
We will either extend to the purchaser the same terms of warranty as we are given by the manufacturer of the
component or if the manufacturer does not give any warranty, replace free of charge any component which
becomes defective within two years after the date of the delivery by us and is returned to us at the purchaser
’
s
expense but we shall not meet the cost of removal or shipping or return of the component or any other cost
charges or damages incurred by the purchaser.
1.4. In respect of goods supplied by us and in respect of
any installation work carried out by or on our behalf, our
entire liability and the
purchaser’s
sole remedies (subject
to the Guarantees) shall be as follows:-
a)
We accept liability for death or personal injury to the
extent that it results from our negligence or that of
our employees;
b)
Subject to the other provisions of this clause 1.4we
accept liability for direct physical damage to
tangible property to the extent that such damage is
caused by our negligence or that of our employees,
agents or subcontractors.
c)
Our total liability to the purchaser over and above
any liability to replace under the Guarantees
(whether in contract or in tort including negligence)
in respect of any one cause of loss or damage claimed
to result from any breach of our obligations
hereunder, shall be limited to actual money
damages which shall not exceed £20,000 provided
that such monetary limit shall not apply to any
liability on the part of ourselves referred to in
paragraph (a) above
d)
Except as provided in paragraph (a) above but
otherwise not withstanding any provision herein
contained in no event shall we be liable for the
following loss or damage howsoever caused and
even if foreseeable by us or in our contemplation:-
(i) economic loss which shall include loss of profits,
business revenue, goodwill or anticipated savings
(ii) damages in respect of special indirect or
consequential loss or damage (other than death,
personal injury and damage to tangible property)
(iii) any claim made against the purchaser by any
other party (save as expressly provided in paragraph
(b) above)
e)
Except in respect of our liability referred to in
paragraph (a) above no claim may be made or action
brought (whether in contract or in tort including
negligence) by the purchaser in respect of any goods
supplied by us more than one year after the date of
the invoice for the relevant goods.
f)
(Without prejudice to any other term we shall not
be liable for any water damage caused directly or
indirectly as a result of any leak or other defect in the
goods. We cannot control the conditions of use of
the goods or the time or manner or location in which
they will be installed and the purchaser agrees to be
fully responsible for testing and checking all works
which include the goods at all relevant times (up to,
including and after commissioning) and for taking all
necessary steps to identify any leaks and prevent any
damage being caused thereby.
g)
Nothing in these Conditions shall confer on the
purchaser any rights or remedies to which the
purchaser would not otherwise be legally entitled.
2. LOSS OR INJURY
Notwithstanding any other provision contained herein the
purchaser’s
hereby agree to fully indemnify us against any
damages losses costs claims or expenses incurred by us in
respect of any claim brought against us by any third party
for:-
a)
any loss injury or damage wholly or partly caused by
any goods supplied by us or their use.
b)
any loss injury or damage wholly or partly caused by
the defective installation or substandard workmanship
or materials used in the installation of any goods
supplied by us.
c)
(any loss injury or damage in any way connected with
the performance of this contract.
d)
any loss resulting from any failure by the
purchaser to comply with its obligations
