One-Touch Mail for Handspring
JP Mobile, Inc.
37
Solving Problems
This section provides some general guidelines for problems you may encounter
while using One-Touch Mail with your modem.
If, after following these guidelines, you are still having problems with One-Touch
Mail, contact One-Touch Mail Customer Support by sending Email to
[email protected] .
Common Problems
The following list provides some common problems experienced when working
with Email messages and some possible solutions.
Unable to resolve:
Check the address that cannot be resolved.
Check the DNS entry in the network configuration.
Check modem and network configuration settings.
Connection closed by foreign host, while trying to download a
message.
Verify the mail server user name in POP3 settings.
Verify the Email address for the POP3 settings.
Invalid Password/Mailbox is locked.
Password might be wrong. Enter the password again in POP3 settings.
If the password is correct then mailbox might have been locked. Wait for
a while and retry.
Serial port error / PPP timeout.
Check the network settings of the handheld.
Check the modem settings of the handheld.
Memory is too low
Palm mem ory low, delete old messages and purge deleted folder.
No new messages on server.
There are no new messages on the server.
If this frequently occurs and you can see the new messages on your
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