18
| Viva 5T - with or without pump
AUTHORIZED SERVICES AND SPARE PARTS SUPPLIERS
FREQUENTLY ASKED QUESTIONS
“How often should filters be replaced?””
It depends on properties, quality of water supply
and usage frequency of the system. It is recom-
mended to replace filters every six months. We re-
commend that you replace post carbon filter cartri-
dge once a year and membrane every three years.
““I have replaced the cartridges newly and
the water is cloudy. Is it normal?”
After you have replaced the filters, you shoulddrain
the water for a few minutes. Because carbon filters
are made of natural materials, cloudy black water
may flow for a while (10-15 minutes), Keep your
faucet open and turn off the tank valve.Allow the
water to run out until the water is clear.
“I do not often use the system, does it change
life span of filters and membrane?”
Replacement dates of the first three filters do not
change; living organisms (microbes,bacteria) are
settled in the filters during filtration. Therefore, first
contact with water is deemed as beginning of rep-
lacement period.Less usage of the system affects
only replacement period of membrane.
“Can I assemble the device and replace
filtersmyself ?”
Yes, you can. However, any other practise not per-
formed by a service provider will cause the war-
ranty to be voided. If the service is provided by an
authorised personnel, the device will continue to be
under warranty till the expiration date of warranty.
Contact the seller, dealer, agent or representative office
where you have purchased the product. The warranty peri-
od of the product is 2 (two) years. You can contact us within
this period in case of any dispute, damage or defect not
resulting from misuse;
PWG
www.pwg.be
Euraqua
www.euraqua.com
Micron
www.micron.be
Suko
www.suko.be
Delta
www.deltawaterengineering.com
Esli
www.esli.com.tr
Alamo
www.alamowaterpoland.com
Delta Water Softeners Nederland
www.dewason.nl
Kennet Water Ltd
www.kennetwater.co.uk
Euraqua UK
www.euraqua.co.uk
Wycombe Water Limited
www.wycombewater.co.uk
UVO3 Ltd
www.uvo3.co.uk
Esli Aqualine ME
www.aqualine-me.com
EWT
www.ewt.fr
Purotech
www.purotech.ie
PWG Angola
www.pwgangola.com
PWG Portugal
www.pwgportugal.com
WaterTec
www.watertec.ch
Aquina Wassertechnik Gmbh
www.aquina-wassertechnik.de
Insol
www.insolpwg.com
Grupagua
www.grupagua.com
