17
BEFORE CALLING FOR SERVICE, PLEASE REVIEW THE CHART BELOW
PROBLEM
CAUSE
SOLUTION
AIR CONDITIONER DOES
NOT TURN ON
There is no current.
Check breaker box for a trip.
It is not plugged into the
power outlet.
Plug power cord into the main
power supply outlet.
The internal safety device
has tripped.
Wait 30 minutes. If the problem
persists, call 844-472-2473.
AIR CONDITIONER
WORKS FOR A SHORT
TIME ONLY
There are bends in the air
exhaust hose.
Position the air exhaust hose
correctly, keeping it as short as
possible and free of curves to avoid
bottlenecks.
Air filter is dirty.
Clean filters as described in
this manual.
Something is preventing the air
from being discharged.
Check and remove any obstacles
obstructing air discharge.
AIR CONDITIONER RUNS
BUT DOES NOT COOL
THE ROOM
Windows, doors and/or curtains
are open.
Close doors, windows, and
curtains, bearing in mind the “tips
for best performance” provided in
this user manual.
Air filter is dirty.
Clean filters as described in
this manual.
There are heat sources in the room
(oven, hairdryer, etc.).
Eliminate the heat sources.
The air exhaust hose is detached
from the unit.
Fit the exhaust hose in the housing
at the back of the unit.
Unit not sufficient for size of room.
May need a larger unit.
UNPLEASANT SMELL
IN THE ROOM DURING
OPERATION
Air filter clogged/dirty.
Clean filters as described in
this manual.
AIR CONDITIONER DOES
NOT OPERATE AFTER
RESTARTING
The internal compressor safety
device prevents the unit from
being restarted until 3 minutes has
elapsed since it was last turned off.
Wait. This delay is part of
normal operation.
ONE OF THE FOLLOWING
MESSAGES APPEARS ON
THE DISPLAY:
The unit has a self-diagnosis
system to identify a number of
malfunctions.
See the section in this user manual
titled “ERROR CODES” (pg. 9).
NOTE:
A highly recommended troubleshoot for any issue in general consists of turning off unit and
unplugging for 5 minutes. It is also recommended to try another wall outlet. After troubleshooting, if
your unit is still having problems, contact Consumer Services at 844-472-2473.
TROUBLESHOOTING