7
US
WHAT TO DO IF?
Wireless Energy Monitor should reach you in perfect condition. In the event that you are unable to get the
working correctly please follow the troubleshooting guide below to see if you can identify the problem and
get your
working.
PROBLEM
SYMPTOM
Check This
REMEDY
No Display
Nothing is displayed on
the screen
1. Ensure that batteries
are not exhausted
2. Ensure that batteries
are inserted correctly
1. Replace Batteries in Display
2. Refer to Quick Start Guide
to ensure batteries are
inserted correctly
“00.00”
displayed on
the monitor
No Current Detected
1. Check that sensor cable
has been connected to
sender box
2. Check that sensor is
clipped around the
live wire
Contact customer services
at:
[email protected]
“----” displayed
on the monitor
Remote Monitor and
Sender Box are not
paired or have lost link
Press and Hold the
<CHECK> key on
the Sender Box & the
<SEARCH> key on the
Remote Monitor to see
if the communication
link can be re-established
Do Sensor search (Refer to
Quick Start Guide)
Wrong data is
appearing
Remote Monitor may
have connected to
another Sender Box
within range
Remove Sensor cable
from Sender Box,
Remote Monitor should
show “00.00”.
1. Establish communications
link with Sender Box
following full reset (Refer
to Quick Start Guide)
2. If connected to sender unit
check the set up of device
(Refer to Quick Start
Guide)
Flashing “----”
displayed on
the monitor
Automatic search
to find Sender Unit
underway
-
Allow search to run to
completion.
Day/Month
in calendar
seems to be in
reverse
Remote Monitor setup
may be incorrect
Check that the
preferred date display
option has been
selected
Enter the Date setup menu
and select preferred date
display (Refer to Quick
Start Guide)
Remote
Monitor
reading
seems to be
High/Low
Remote Monitor setup
may be incorrect
1. Check that the correct
Tariff has been set.
2. Check that the correct
voltage setting has
been selected.
1. Enter the TARIFF setup
menu and adjust RATE
setting (Refer to Quick Start
Guide)
2. Enter the VOLT setup menu
and select correct voltage
(Refer to Quick Start Guide)
NOTE
After resetting the display it can take up to 2 minutes to complete a full search of available sender units or
to re-establish a communications link. This can be expedited by pressing and holding the <
CHECK
> key on the
Sender Unit until the Red LED flashes forcing the transmitter to transmit every 2 seconds.