15
TROUBLESHOOTING
No signal or not receiving any data
Use a compass or a Satellite Finder application to ensure the antenna is pointed in the
correct direction.
Try restarting the receiver (disconnect and reconnect power).
Check the connectors between the components.
Adjust the antenna to increase SNR (page 11).
Make sure correct satellite preset is selected in Tuner settings.
If you are seeing that data packets are being received the Tuner settings section, but the
files say "
", please wait for at least 5 minutes. File names are not visible
until signaling data is received, which may take up to 5 minutes.
Check that you have enough storage space under Storage Devices and plug in an external
storage device as needed (page 19).
Library section is empty
Check that there is a signal lock and packets are being received (page 10).
Wait and give the receiver time to finish downloading content.
Try restarting the receiver.
Check that you have enough storage space under Storage Devices and plug in an external
storage device as needed (page 19).
