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Outdoor Lifestyles by Hearth & Home Technologies Inc. • Courtyard Owner’s Manual • 4608-900 Rev. F • 01/19
A. Frequently Asked Questions
Contact your dealer
for additional information regarding operating and troubleshooting. Visit
www.hearthnhome.com to locate a dealer
5
Frequently Asked Question and Troubleshooting
ISSUE
SOLUTION
Odor from fireplace
When first operated, this fireplace may release an odor for the first several hours. This is
caused by the burning off of any oils remaining from manufacturing. Odor may also be
released from finishing materials and adhesives used around the fireplace.
Metallic noise
Noise is cause by metal expanding and contracting as it heats up and cools down,
similar to the sound produced by a furnace or heating duct. This noise does not affect
the operation or longevity of the fireplace.
Wall above appliance feels
hot to the touch
No action is necessary. This appliance ships with a non-combustible material.
Specifications of the non-combustible material are listed in the Installer’s Manual for this
appliance.
B. Troubleshooting
With proper installation, operation and maintenance your gas appliance will provide years of trouble-
free service. If you do experience a problem, this troubleshooting guide will assist a qualified service
technician in the diagnosis of a problem and the corrective action to be taken. This troubleshooting
guide can only be used by a qualified service technician. Contact a dealer to arrange a service call by
a qualified service technician.
IntelliFire™ Ignition System
SYMPTOM
POSSIBLE CAUSE
CORRECTIVE ACTION
Pilot Won’t light. The
ignition/module makes
noise, but no spark.
Incorrect Wiring
Verify “S” wire (orange) for ignitor are connected to
correct terminals on module and pilot assembly.
Loose connections or electrical
shorts in the wiring.
Verify no loose connections or electrical shorts in wiring
from module to pilot assembly. Verify connections
underneath pilot assembly are tight; also verify igniter
and flame sense wires are not grounding out to metal
chassis, pilot burner, pilot enclosure, mesh screen if
present, or any other metal object.
Ignitor gap is too large
Verify gap of igniter to right side of pilot hood. The gap
should be approximately .17 in. or 1/8 in. (3 mm).
Pilot won’t light. There is no
noise or spark,
No power, transformer installed
incorrectly.
Verify that transformer is installed and plugged into
module. Check voltage of transformer at connection to
module. Acceptable readings of a good transformer are
between 3.2 and 2.8 volts AC.
A shorted or loose connection
in wiring configuration or wire
harness.
Remove and reinstall the wiring harness that plugs into
module. Verify there is a tight fit. Verify pilot assembly
wiring to module. Remove and verify continuity of
each wire in wiring harness. Replace any damaged
components.
Junction box Wiring
Verify that 110-120 VAC power is “ON” to junction box.
Module not grounded
Verify black ground wire from module wire harness is
grounded to metal chassis of appliance.
