15
Outdoor Lifestyles by Hearth & Home Technologies • Carolina-C Owner’s Manual • 4067-981 Rev. B • 8/17
5
Frequently Asked Questions and Troubleshooting
A. Frequently Asked Questions
ISSUE
SOLUTIONS
Odor from fireplace
When first operated, this fireplace may release an odor for the first several hours. This is caused
by the curing of the paint and the burning off of any oils remaining from manufacturing. Odor may
also be released from finishing materials and adhesives used around the fireplace.
Metallic noise
Noise is caused by metal expanding and contracting as it heats up and cools down, similar to
the sound produced by a furnace or heating duct. This noise does not affect the operation or
longevity of the fireplace.
Lava Rock
There may be some “cracking” noise coming from the fireplace during the first few heating
and cooling cycles. This noise is associated with settling rock and some minor cracking of
larger pieces of rock. This will lessen over time as the glass rock is conditioned to the heat
-
ing and cooling temperature changes.
Wall above appliance feels hot to
the touch.
No action necessary. This appliance ships with a non-combustible material attached. Speci
-
fications of the attached non-combustible material are listed in the Installer’s Manual for this
appliance.
Contact your dealer
for additional information regarding operation and troubleshooting. Visit www.hearthnhome.com to
locate a dealer.
