Troubleshooting Guide
SYMPTOM
CAUSE
SOLUTION
Cabinet Temp is inaccurate
Faulty HTL (High Temp Safety Limit Shut-off) Call OLPI for replacement. Reference
how to access/ replace HTL
Faulty controller
Call OLPI for replacement. Reference
how to access/replace controller instructions
Appliance takes excessive
Climate
Temps below 65°F (18°C) may extend heating time
amount of time to heat
Appliance plugged into an
Plug appliance directly into power source. Maximum
extension cord
length ext. cord 25ft, min. gauge 12/3
Door not closed properly
Close door and adjust latch so door seals completely
Waterbowl/ Drip deflector
Locate waterbowl/drip deflector properly on supports
not properly located
See assembly steps for proper installation
Faulty controller
Call OLPI for replacement. Reference
how to access/replace controller instructions
Gap between the door
Door alignment
Adjust door hinges
and smoker
Damaged door seal
Call OLPI for replacement door kit
Grease leaking from smoker
Door not closed properly
Close door and adjust latch so door seals
completely around appliance
Appliance not level
Move appliance to level surface and adjust height
Water pan not in proper location
Align water pan so grease from door goes into water pan
Grease tray is full
Empty grease tray and reinstall under smoker
Drain holes are clogged inside smoker
Clean drain holes in smoker bottom
No smoke
No wood chips
Add wood chips. (See adding wood chips guide)
Smoke element not staying on long
Open both the back vent and the lower vent fully. Push the
enough to heat chips due to climate
fast smoke button to engage the smoke elment
Damaged smoke tray
Call OLPI for replacement.
Controller will not adjust temp
Faulty controller
Call OLPI for replacement. Reference
how to access/replace controller instructions
Controller will not adjust time
Faulty controller
Call OLPI for replacement. Reference
how to access/replace controller instructions
Error Code: Err
Thermostat probe is damaged/short
Call OLPI for replacement
circuited
Meat probe is damaged/short circuited
Call OLPI for replacement. Reference
how to access/replace meat probe instructions
Faulty controller
Call OLPI for replacement. Reference
how to access/replace controller instructions
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