7
General
Nothing happens when I touch
my smartphone to the product.
Why?
-Is the IntelligentPetLink™ App downloaded?
-Is your App open?
-Is your product plugged-in?
-If your product requires batteries, make sure that they are set in the
correct direction.
-If your product requires batteries, make sure that they have enough
battery life to operate the product.
-Are the proper phone settings turned ON?
My product doesn’t appear on the
App to register. Why?
-Is your product plugged-in?
-If your product requires batteries, make sure that they are set in the
correct direction.
-If your product requires batteries, make sure that they have enough
battery life to operate the product.
-Are the proper phone settings turned ON?
Is my product properly regis-
tered? How can I check?
Touch your smartphone to the product with your IntelligentPetLink™
App running. If the “Register” screen pops up, your product has not
been registered to your App. Register from this screen.
Can I remove “Your pet” from
Healthcare Log?
No. “Your pet” is the default pet that is set up in the app to allow you to
monitor one cat without a SmartLink™ Tag and “Your pet” will stay in
the Healthcare Log.
I don’t receive any notifications.
How can I check to make sure it’s
working?
-Make sure that notifications are turned ON in your phone settings.
-Make sure Bluetooth
®
is turned on, on your iOS or Android device.
-Make sure you downloaded correct app.
-Make sure you registered your OurPets
®
Intelligent Pet Care™ product
to the App.
I don’t receive any notifications
away from home. Why?
You can receive notifications from your products only in Bluetooth
®
range (90 ft.). However, if you purchase the SmartLink™ Gateway (Op-
tional) and connect to your Home WiFi, you will be also able to receive
notifications while you are away from the home.
Troubleshooting
