Potentiostat
User Manual
Ossila.com
23
Ossila Limited © 2020
10.
Troubleshooting
Most of the issues that may arise will be detailed here, however, if there is any issue that isn’t
detailed that you encounter then please d
on’t hesitate to contact us by email, [email protected],
and we will respond as soon as possible.
Problem
Possible cause
Action
No power
The power supply may not be
connected properly.
Ensure the system is firmly plugged
into the power supply and the plug is
connected to both the adaptor and a
working power socket.
The power supply adaptor has a
fault.
Contact Ossila for a replacement
power supply adaptor.
Cannot connect to
the system via USB
The USB cable may not be
connected properly.
Ensure the USB cable is firmly
plugged in at both ends.
The USB cable may not be
connected to a working USB port.
Try connecting the system to a
different USB port on the computer.
The drivers may not be installed
or may not have installed
properly.
Try installing or reinstalling the
drivers, they can be downloaded
from the address given in the
Software Installation section.
The USB cable is defective.
Try using a different USB cable (any
should work) and contact Ossila if
necessary.
Software does not
start
The wrong version of Windows is
installed on the computer.
Install the software on a computer
with Windows Vista (or newer).
The software has not installed
properly.
Try reinstalling the software.
