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©2021 TRAXON TECHNOLOGIES - AN OSRAM BUSINESS. ALL RIGHTS RESERVED. TRAXON™, TX CONNECT®, ARE TRADEMARKS OF TRAXON TECHNOLOGIES. U.S. PATENTS, E.U. PATENTS, JAPAN PATENTS, OTHER PATENTS
PENDING. SPECIFICATIONS ARE SUBJECT TO CHANGE WITHOUT NOTICE.
Installation Guide
V1.1 03/21
P. 22 of 24
5. TROUBLESHOOTING
Problem
Cause
Solution
Product does NOT light up
after installation
Incorrect Power Connection
•
Check Mains Power
•
Check power supply leads and wire connections
•
Ensure output wires are connected with proper polarity
Shadowing
Light source covered
•
Check for cables, wires or unwanted debris covering LED
light source
Flickering
Incorrect power input/
Excess products connected
•
Ensure the input voltage is correct
•
Ensure the power supplies are not overloaded due to an
excess of fixtures connected
•
Ensure that only 32 Devices are connected on single daisy
chain, remove any excess devices and power cycle the
fixture feed power. Check and see if issue still exists.
All fixtures respond the
same to data input
Improper addressing
•
Confirm the fixtures in the run do not share the same
address(es)
•
Readdress fixtures
6. WARRANTY INFORMATION
Traxon Technologies warrants this product against material and workmanship defects for a period of five (5)
years from date of purchase, provided that the purchased items are used under the conditions stated in this user
manual.
Please refer to www.traxontechnologies.com or www.osram.us/traxon for all warranty terms and conditions.
