The company reserve the right to alter size, shape and specification without prior notice
Page 30
8. After Sales service information
If after using the fault-finding guide above the problem cannot be rectified by the installation engineer on site, a
qualified Oso Service Engineer is available during normal office hours to attend a breakdown.
A charge will be made if:
There is not a fault with the Termo boiler or the breakdown was caused by incorrect installation of the product that
does not conform to the installation manual.
Components fitted on the system that were not supplied by Oso are preventing the satisfactory operation of the
Termo boiler.
The terms and conditions of the guarantee have not been satisfied or the warranty period of the Termo boiler has
expired.
Many boiler manufacturers find that a very large proportion of service calls are not caused by a product fault.
Please read the fault finding guide and the other instructions in this manual carefully.
Oso will not accept unauthorized invoices from any third party for repair or service work to Termo boilers.
9. Cascade power limiter
Where there are other high load electrical appliances e.g. electric ovens, electric showers etc fitted in the property
with the boiler there is a possibility of overload on the electrical system. The Oso cascade power limiter is a
unique device that continually monitors the electricity consumption of the property and if required will power down
the boiler temporarily to prevent overload.
10. OSO Hotwater UK Ltd
Oso Hotwater UK Ltd
E15, Marquis Court
Team Valley Tarding Estate,
Gateshead
Tyne & Wear
NE11 0RU
Tel: 0191 482 0800
Fax: 0191 491 3655
www.oso-hotwater.com
11. Appendices
Appendices with further technical information are displayed on the following pages,
These appendices should be used in conjunction with the information supplied elsewhere in the manual and show
additional schematic and electrical diagrams to assist in the installation of Termo boilers into different central
heating systems. Advice is given for a variety of standard systems commonly used in the UK, however the list is
not exhaustive and OSO Hotwater UK Ltd cannot guarantee that the advice will be correct for any particular
system.
All diagrams are shown for informational purposes only. Diagrams are not comprehensive and
do not show every system detail.
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