OSO HOTWATER Saga - S, Руководство пользователя

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15
7.1 Customer service
In case of problems that cannot be resolved
with the aid of the troubleshooting guide in
this installation manual, contact either:
7. WARRANTY CONDITIONS
8. REMOVING THE PRODUCT
8.1 Removal
A) Disconnect the power supply.
B) Shut off incoming cold water supply.
C) Empty the product of water – see section 4.4.
D) Disconnect all pipes.
E) The product can now be removed.
1. Scope
OSO Hotwater UK Ltd. (hereinafter called OSO) warrants for 2 years
from the date of purchase, that the Product will: i) conform to OSO
specification, ii) be free from defects in materials and workmanship,
subject to conditions below. All components carr a 2- ear warrant .
The warrant is voluntaril extended b OSO to 25 ears for the
stainless steel inner tank. This extended warrant onl applies to
Products purchased b a consumer, that has been installed for private
use and that has been distributed b OSO or b a distributor where the
Products have been originall sold b OSO.
The extended warrant does not appl to Products purchased b
commercial entities or for Products that have been installed for
commercial use. These shall be subject onl to the mandator
provisions of the law. The conditions and limitations set out below
shall apply.
2. Coverage
If a defect arises and a valid claim is received within the statutory
warrant period, at its option and to the extent permitted b law, OSO
shall either; i) repair the defect, or; ii) replace the product with a product
that is identical or similar in function, or; iii) refund the purchase price.
If a defect arises and a valid claim is received after the statutory
warrant period has expired, but within the extended warrant period,
OSO will supply a product that is identical or similar in function. OSO
will in such cases not cover any other associated costs. In addition,
for every year after the statutory warranty period, the claimant must
contribute 4 of the list price of the c linder in uestion to OSO.
An exchanged Product or component will become the legal propert
of OSO. An valid claim or service does not extend the original warrant .
The replacement Product or part does not carry a new warranty.
3. Conditions
The Product is manufactured to suit most public water supplies.
However, there are certain water chemistries (outlined below) that
can have a detrimental effect on the Product and its life expectanc . If
there are uncertainties regarding water ualit , the local water suppl
authority can supply the necessary data.
The warrant applies onl if the conditions set out below are met in full:
• The Product has been installed b a professional installer, in
accordance with the instructions in the installation manual and
all relevant Codes of Practice and egulations in force at the
time of installation.
• The Product has not been modified in an wa , tampered with
or subjected to misuse and no factor fitted parts have been
removed for unauthorized repair or replacement.
• The product has been connected to the public power grid and
it has not been connected to an external power suppl control
unit not approved b OSO.
• The Product has onl been connected to a domestic mains
water suppl in compliance with the European Drinking ater
Directive EN 98/83 EC, or latest version. The water should not
be aggressive, i.e. the water chemistr shall compl with the
following:
- Chloride < 250 mg / L
- Electric Conductivit (EC) @25°C < 750 uS / cm
-Saturation Index (LSI) @80°C > - 1,0 / < 0,8
- pH level > 6,0 / < 9,5
• The immersion heater has not been exposed to hardness
levels exceeding 5°dH (180 ppm CaCO3). A water softener is
recommended in such cases.
• An disinfection has been carried out without affecting the
Product in an wa whatsoever. The Product shall be isolated
from any system chlorination.
• The Product has been in regular use from the date of
installation. If the Product is not intended to be used for 60 da s
or more, it must be drained.
• The immersion heater element must be removed for inspection
on service after 5 ears. The threads must be checked for
corrosion. If signs of corrosion are evident, the element must
be replaced. Subse uentl the element must be removed and
examined ever 3 ears. ailure to do so in areas of aggressive
water ma result in the element separating from the c linder
with conse uential escape of water.
• Service and/or repair shall be done according to the installation
manual and all relevant codes of practice. An replacement
parts used shall be original OSO spare parts.
• The Service record / Benchmark logbook has been completed
and updated after each annual service. Invoices should be kept
as proof of service.
• The Commissioning Checklist / Benchmark certificate has
been completed at the time of installation.
• An third-part costs associated with an claim has been
authorized in advance b OSO in writing.
• The purchase invoice and/or installation invoice, a water
sample as well as the defective product is made available to
OSO upon re uest.
Failure to follow these instructions and conditions may result in
product failure, and water escaping from the Product.
4. Limitations
The warranty does not cover:
• An fault or costs arising from incorrect installation, incorrect
application, lack of regular maintenance in accordance with the
installation manual, neglect, accidental or malicious damage,
misuse, an alteration, tampering or repair carried out b a
non-professional, an fault arising from the tampering with or
removal of an factor fitted safet components or measures.
• An conse uential damage or an indirect loss caused b an
failure or malfunction of the Product whatsoever.
• An pipework or an e uipment connected to the Product.
• The effects of frost, lightning, voltage variation, lack of water,
connecting to a non approved external power suppl control
unit, dr boiling, excess pressure or chlorination procedures.
• The effects of stagnant (de-aerated) water if the Product has
been left unused for more than 60 da s consecutivel .
• Damage caused during transportation. Bu er shall give the
carrier notice of such damage.
• Costs arising if the Product is not immediatel accessible for
servicing.
These warranties do not affect the Bu er s statutor rights.
8.2 Returns scheme
This product is recyclable and should be taken
to the environmental recycling centre. If the
product is to be replaced with a new one, the
installer can take the old cylinder away for re-
cycling.
A) The installer who supplied the product.
B) OSO Hotwater AS: Tel.: +47 32 25 00 00
oso@oso.no / www.oso.no