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Dongguan Ortur Intelligent Technologies Co., Ltd.
https://ortur.tech/olm2pros2
No.1 Building, Ruijin Science and Technology Industrial Park, Changping, Dongguan 523558, Guandong Province, China
Basic Troubleshooting
Firmware Write Fail
In some operating systems, specially Windows, security software as Anti-virus
or AntiMalware can prevent the complete copy of the BIN firmware file to your
Ortur Laser Master 2 PRO S2
motherboard, causing the machine to become
unresponsive. These events are rare but can happen, specially on Pre Windows 8
Operating systems.
Solution:
1. Please temporarelly disable the security software and attempt firmware
upgrade procedures a second time;
2. Use a different computer. Many users that experience the above issue reported
that simply using a different computer allowed for the firmware update process
to finalize without problems.
3. If neither solution above was successful, please get in touch via our Ticketing
system at
https://ortur.tech/support
. Ortur Support team will most likely suggest
a remote session to your computer to allow an untouched file transfer to your
Ortur Laser Master 2 PRO S2
motherboard.
Wrong Firmware file
Your
Ortur Laser Master 2 PRO S2
is expecting a particularly type of file when you
try a firmware update. If the motherboard identifies a wrong file format or type it will
automatically reject this file and turn off. This will result in the following errors:
Windows:
“Error 0x800701B1: A Device which does not exist was Specified”
Mac:
“The operation can’t be complete because an unexpected error occurred (error 100006)
Linux:
“Error While Copying. Error When getting information from file. No such file or directory”
Solution:
Please verify that the firmware file is the correct series for your
Ortur
Laser Master 2 PRO S2.
Only 1.8x series firmware files are accepted.
There are a few rare circunstances on which applying a new firmware to your
Ortur Laser Master 2 PRO S2
might lead to some problems. Below we will list a
few of these known issues and how to best address them:
