Advanced Measurement Technology, Inc.
a/k/a/ ORTEC
®
, a subsidiary of AMETEK
®
, Inc.
WARRANTY
ORTEC* warrants that the items will be delivered free from defects in material or workmanship. ORTEC makes
no other warranties, express or implied, and specifically NO WARRANTY OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE.
ORTEC’s exclusive liability is limited to repairing or replacing at ORTEC’s option, items found by ORTEC to
be defective in workmanship or materials within one year from the date of delivery. ORTEC’s liability on any
claim of any kind, including negligence, loss, or damages arising out of, connected with, or from the performance
or breach thereof, or from the manufacture, sale, delivery, resale, repair, or use of any item or services covered
by this agreement or purchase order, shall in no case exceed the price allocable to the item or service furnished
or any part thereof that gives rise to the claim. In the event ORTEC fails to manufacture or deliver items called
for in this agreement or purchase order, ORTEC’s exclusive liability and buyer’s exclusive remedy shall be release
of the buyer from the obligation to pay the purchase price. In no event shall ORTEC be liable for special or
consequential damages.
Quality Control
Before being approved for shipment, each ORTEC instrument must pass a stringent set of quality control tests
designed to expose any flaws in materials or workmanship. Permanent records of these tests are maintained for
use in warranty repair and as a source of statistical information for design improvements.
Repair Service
If it becomes necessary to return this instrument for repair, it is essential that Customer Services be contacted in
advance of its return so that a Return Authorization Number can be assigned to the unit. Also, ORTEC must be
informed, either in writing, by telephone [(865) 482-4411] or by facsimile transmission [(865) 483-2133], of the
nature of the fault of the instrument being returned and of the model, serial, and revision ("Rev" on rear panel)
numbers. Failure to do so may cause unnecessary delays in getting the unit repaired. The ORTEC standard
procedure requires that instruments returned for repair pass the same quality control tests that are used for
new-production instruments. Instruments that are returned should be packed so that they will withstand normal
transit handling and must be shipped PREPAID via Air Parcel Post or United Parcel Service to the designated
ORTEC repair center. The address label and the package should include the Return Authorization Number
assigned. Instruments being returned that are damaged in transit due to inadequate packing will be repaired at the
sender's expense, and it will be the sender's responsibility to make claim with the shipper. Instruments not in
warranty should follow the same procedure and ORTEC will provide a quotation.
Damage in Transit
Shipments should be examined immediately upon receipt for evidence of external or concealed damage. The carrier
making delivery should be notified immediately of any such damage, since the carrier is normally liable for damage
in shipment. Packing materials, waybills, and other such documentation should be preserved in order to establish
claims. After such notification to the carrier, please notify ORTEC of the circumstances so that assistance can be
provided in making damage claims and in providing replacement equipment, if necessary.
Copyright © 2002, Advanced Measurement Technology, Inc. All rights reserved.
*ORTEC
®
is a registered trademark of Advanced Measurement Technology, Inc. All other trademarks used
herein are the property of their respective owners.
