Professional Collection Manual
Professional Collection Manual
If you have a problem, try isolating it first. For example, if you’re playing a DVD and there is no
sound, try replacing the DVD with another audio source to see if you get sound. If it does work,
then the problem is with the television, DVD player, or the cables connecting them. If it doesn’t
work, the problem will be with the amplifier, speakers, or those cables.
16. Troubleshooting
Problem
Possible Cause
No Sound
The volume may be turned down or muted. Check the volume settings
on both the amplifier and the television/computer/CD player/etc.
No Sound
Make sure the proper source is selected on the amplifier or receiver.
No Sound
Check the cord connecting the amplifier with the source. The cord may
be damaged or plugged into the wrong input or output.
No Sound
Check the wires connecting the amplifier with the speakers. Make sure
they’re connected properly and not damaged in any way.
Poor Sound
Quality
If you hear something like static, or the sound is cutting in and out,
check the audio cables. If the problem increases when a cable is being
moved, then the cable is most likely faulty or not connected properly.
Poor Sound
Quality
Today’s audio systems may have several places to adjust the volume,
for example your MP3 player may have a volume control, and your
amplifier may also have one. Check to be certain that the volume isn’t
turned up past 80% on any device.
Poor Sound
Quality
Try changing sources to be certain that the selection you’ve chosen is
a good quality recording.
If you have any questions or concerns about installing or using this product, you can reach us
through one of the following methods:
Phone: (844) 674-4461
Hours of operation: 8:00am - 5:00pm (Pacific Time), Mon - Fri
Email: [email protected]
If you are having technical trouble, please include the model number and briefly explain what steps
you took to resolve the problem in your email, or be prepared to answer these questions over the
phone. If you are considering returning the product, it’s required that you contact Origin Acoustics
prior to any return attempts. This way we can determine if the issue can be resolved without returning
the product, or if needed we can provide instructions and support for the return process.
17. Technical Assistance
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Origin Acoustics warrants to the original retail purchaser only that this Origin Acoustics product
will be free from defects in materials and workmanship, provided the speaker was purchased
from an Origin Acoustics authorized dealer. If the product is determined to be defective, it will be
repaired or replaced at Origin Acoustics’ discretion. If the product must be replaced yet it is no
longer manufactured, it will be replaced with a model of equal to or greater value that is the most
similar to the original. If this is the case, installing the replacement model may require mounting
modifications; Origin Acoustics will not be responsible for any such related costs.
18. Limited 5-Year Warranty
This warranty may not be valid if the product was purchased through an unauthorized dealer.
This warranty only applies to the individual that made the original purchase, and it cannot
be applied to other purchases. The purchaser must be prepared to provide proof of purchase
(receipt). This warranty will not be valid if the identifying number or serial number has been
removed, defaced, or altered.
Requirements & Warranty Coverage
All warranties and warranty conditions are subject to change. Please refer to
www.originacoustics.com for the latest information.
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•
Accidental damage
•
Damage caused by abuse or misuse
•
Damage caused by attempted repairs/modifications by anyone other than Origin Acoustics
or an authorized dealer
•
Damage caused by improper installation
•
Normal wear, maintenance, and environmental issues
•
Damage caused by voltage inputs in excess of the rated maximum of the unit
•
Damage inflicted during the return shipment
Not Covered by Warranty
Before making any return attempts, it is required that you first contact Origin Acoustics. Return product
to Origin Acoustics or your dealer, either in person or by mail. It’s preferable if the product is returned
in the original packaging. If this is not possible, the customer is responsible for insuring the shipment
for the full value of the product. This warranty is in lieu of all other expressed or implied warranties.
Some states do not allow limitations on implied warranties, so this may not apply depending on the
customer’s location. (For more information, see Magnuson-Moss Warranty Act.)
19. Return Process
