M77781A
MS257
™ USB/RS232
MONOCHROMATOR AND SPECTROGRAPH
69
13.2 REQUEST FOR ASSISTANCE / SERVICE
Please have the following information available when requesting assistance or service:
Contact information for the owner of the product.
Instrument model number (located on the product label).
Product serial number and date of manufacture (located on the product label).
Description of the problem.
To help Oriel's Technical Support Representatives diagnose the problem, please note the
following:
Is the system used for manufacturing or research and development?
What was the state of the system right before the problem?
Had this problem occurred before? If so, when and how frequently?
Can the system continue to operate with this problem, or is it non-operational?
Were there any differences in the application or environment before the problem occurred?
13.3 REPAIR SERVICE
This section contains information regarding factory service for this product. The user should not
attempt any maintenance or service of the system beyond the procedures outlined in this manual.
This product contains no user serviceable parts other than what is noted in this manual. Any
problem that cannot be resolved should be referred to Oriel Instruments.
If the instrument needs to be returned for service, a Return Material Authorization (RMA) number
must be obtained prior to shipment to Oriel Instruments. This RMA number must appear on both
the shipping container and the package documents.
Return the product to Oriel Instruments, freight prepaid, clearly marked with the RMA number and
it will either be repaired or replaced it at Oriel's discretion.
Oriel is not responsible for damage occurring in transit. The Owner of the product bears all risk of
loss or damage to the returned Products until delivery at Oriel's facility. Oriel is not responsible for
product damage once it has left the facility after repair or replacement has been completed.
Oriel is not obligated to accept products returned without an RMA number. Any return shipment
received by Oriel without an RMA number may be reshipped by Newport, freight collect, to the
Owner of the product.
