Oricom CARE90, Руководство пользователя

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Warranty Information (Australia)
How to make a claim under Warranty in Australia
Oricom has a simple warranty process for you to follow:
•
Please call or email our Customer Support Team, contact details follow.
• A Customer Support Team member will verify after troubleshooting with
you if your product qualifies under warranty. If so, they will give you a
Product Return Authorisation number.
• We will then email or fax a Return Authorisation form and a Repair Notice
(if necessary), together with instructions on how to return the goods for
warranty service.
Please note that if a Customer Support Team member advises that your product
does not qualify for return, this warranty does not apply to your product.
Products that are authorised to be returned to Oricom in Australia must
include all of the following:
• A completed Return Authorisation form
• A copy of your Proof of Purchase (please keep your original copy)
• The faulty prod uct, including all accessories. Oricom International Pty Ltd
Send the approved returns to:
Oricom International Pty Ltd
Locked Bag 658
South Windsor NSW 2756 Australia
Please note that this warranty excludes expenses incurred by you in returning any
faulty product to us. You must arrange and pay any expenses incurred (including
postage, delivery, freight, transportation or insurance of the product) to return the
faulty product to us, however, we will arrange delivery of the repaired or replaced
faulty product to you.
Important Information
Repair Notice
Please be aware that the repair of your goods may result in the loss of any
user-generated data (such as stored telephone numbers, text messages and
contact information). Please ensure that you have made a copy of any data
saved on your goods before sending for repair.
Please also be aware that goods presented for repair may be replaced by
refurbished goods or parts of the same type rather than being repaired.