16
Troubleshooting
No sound is heard
•
Check power connections and that there is a continuous blue light on control
panel.
•
Check that the TV or other sound source is playing and that it is connected
properly to the soundbar. If unsure that your media device is playing, unplug,
and test with headphones.
•
Press the sound source button on the remote control or control panel to change
the sound source. The indicators show which source is playing.
•
Adjust the volume of the soundbar until sound is heard.
•
Increase the volume of the playback device. The M9 features an energy saving
mode that cuts the power to the amplifiers when there is no signal for a long
time.
The sound is out of sync with the TV
•
Make sure all video sources are connected to the TV and that the soundbar is
connected to the TV optical output or RCA output sockets. This connection
method should re-align the sound. If it is still out of sync, look for a sound/time
alignment menu in the TV menus.
Remote does not work
•
Check that plastic strip in remote has been removed.
•
If the remote has had a lot of use, replace the battery.
•
Check there are no obstructions between the remote and the front of the
soundbar.
Sound is distorted
•
Turn down the output of the device playing into the soundbar
•
Turn up the master volume on the soundbar if necessary.
•
Check that all audio connections are well seated / plugged in fully.
Sound is noisy / ‘hissy’
•
Turn down the volume of the soundbar unit
