Diagnose a Library Problem
The health table, health log, and self-tests help diagnose library problems.
•
Diagnose Why You Cannot Login to the Remote Interface
•
Use the Health Table to Diagnose the Issue
•
Check if a Fault is Closed in the Health Log
•
Locate and Remove a Cartridge Stuck in a Magazine Slot
•
Locate and Clear Obstructions, Such as Loose or Protruding Cartridges
•
•
Diagnose Why You Cannot Login to the Remote Interface
A network issue or power failure may prevent you from logging in to the remote
interface.
1.
Go to the library and check the local operator panel.
2.
If the local operator panel is working and the remote user interface is not, check
the Ethernet cable connected to NET MGT port 0 at the rear of the library. Check
for network problems.
3.
If the local operator panel is also not working, make sure that the library has
power. Check the power cord connected to each power supply. Check the data-
center power outlet. Check breakers.
4.
If the library is connected to power, check the LED Indicators on the library and its
components:
•
Power supplies — If an amber power supply LED is lit or if both power supply
LEDs are dark, replace the power supply. See
.
•
Robot Module — If an amber Robot Module LED is lit or if both robot LEDs are
dark, replace the robot. See
Robot Module Removal and Replacement
5.
If the robot module is OK, restart the library, and repeat this procedure.
6.
If problems persist after you have restarted the library and repeated the above
diagnostic steps, go to
Get Parts and Technical Support
, check for relevant
knowledge articles, and then, if necessary, open a service request.
Use the Health Table to Diagnose the Issue
The health table provides fault codes and possible reasons for a library issue.
1.
Log in to the remote interface, take the library offline, and use the health table.
2.
To access the health table, click the Degraded or Failed indicator in the status
bar.
3.
Note the Fault Code listed in the health table. Suggested fixes are listed below:
•
Fault Code 903:
Chapter 9
Troubleshoot the Library
9-8