6.
If you cannot remove the problem cartridge, stop here. Go to
, and check for relevant knowledge articles. If you cannot find a
resolution, open a service request.
7.
If you successfully removed the problem cartridge, remove the source magazine
and check the source storage slot for defects.
8.
If you find any damage to the source magazine, request a replacement. Go to
9.
Otherwise, reseat the errant cartridge in its storage cell.
10.
Reinstall all removed magazines in their original bays.
11.
Once you have reinserted the magazines, start the library and then see
Fault is Closed in the Health Log
Save the Health Log to a File
Save the system health log when you need to work on diagnostics offline or need to
open a service request.
1.
From the remote interface, select Service in the left menu and then select the
Health Log tab.
2.
Click Export
, and then save the file.
The HTML-based
SL150_HealthLog.xls
file is compatible with current
spreadsheet applications, such as Microsoft Excel and Apache OpenOffice Calc.
To view these files in web browsers, simply rename the file using the
.html
file
extension in place of
.xsl
.
Run a Self-Test
A self-test can help troubleshoot library issues and confirm proper installation.
Before placing a newly installed or reconfigured library into production, you should run
a full self-test.
1.
Before running a self-test, verify the following:
•
There is at least one diagnostic tape ("DG" label) in the mailslot or reserved
system slot. The diagnostic tape should be compatible with at least one
unoccupied drive.
•
The mailslot is closed and all magazines are securely latched.
•
At least one of the four slots in the standard mailslot is empty.
•
At least one slot in the library is empty.
2.
From the remote interface, select Library in the left menu.
3.
From the Library drop-down
, select Run Self Test.
4.
Select a test type:
•
Basic Self Test — a quick (6 move) test used to verify basic library function to
test robot access to the corner locations of the library.
•
Full Self Test — a thorough test that moves a tape to every slot and to every
unoccupied drive compatible with the chosen diagnostic tape. A full test can
Chapter 9
Troubleshoot the Library
9-11