Table A-2 (Cont.) System Information Required for Support
System Configuration Information
Required
Your Information
System model
Operating environment
System serial number
Peripherals attached to the system
Email address and phone number for you
and a secondary contact
Street address where the system is located
Administrator password
Summary of the problem and the work being
done when the problem occurred
Other useful information
IP address
Oracle Exalytics In-Memory Machine name
(system host name)
Network or internet domain name
Proxy server configuration
Appendix A
Locating the Machine Serial Number
A-3
