Description
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Caution:
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Topple:
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Customer Care Center
The Tekelec Customer Care Center is your initial point of contact for all product support needs. A
representative takes your call or email, creates a Customer Service Request (CSR) and directs your
requests to the Tekelec Technical Assistance Center (TAC). Each CSR includes an individual tracking
number. Together with TAC Engineers, the representative will help you resolve your request.
The Customer Care Center is available 24 hours a day, 7 days a week, 365 days a year, and is linked
to TAC Engineers around the globe.
Tekelec TAC Engineers are available to provide solutions to your technical questions and issues 7
days a week, 24 hours a day. After a CSR is issued, the TAC Engineer determines the classification of
the trouble. If a critical problem exists, emergency procedures are initiated. If the problem is not critical,
normal support procedures apply. A primary Technical Engineer is assigned to work on the CSR and
provide a solution to the problem. The CSR is closed when the problem is resolved.
Tekelec Technical Assistance Centers are located around the globe in the following locations:
Tekelec - Global
Email (All Regions): [email protected]
• USA and Canada
Phone:
1-888-367-8552 (toll-free, within continental USA and Canada)
1-919-460-2150 (outside continental USA and Canada)
TAC Regional Support Office Hours:
8:00 a.m. through 5:00 p.m. (GMT minus 5 hours), Monday through Friday, excluding holidays
• Caribbean and Latin America (CALA)
Phone:
+1-919-460-2150
TAC Regional Support Office Hours (except Brazil):
10:00 a.m. through 7:00 p.m. (GMT minus 6 hours), Monday through Friday, excluding holidays
• Argentina
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910-6535-001 Revision D, February 2014
About This Manual
Hardware and Installation Manual
