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Q. What should I do if I’m having trouble connecting?
A. Like any IT guru will tell you, first try restarting your modem by switching
off the power on the back, wait 10 seconds, then turn it back on again.
Give it a few minutes to restart and reset your connection. If you’re still having
trouble give us a shout on 1300 739 407.
Q. What if I can’t make or receive calls?
A. First, try restarting your modem by switching off the power on the back,
wait 10 seconds, then turn it back on again. Give it a few minutes to restart
and reset your connection. If you’re still having trouble give us a shout
on 1300 739 407.
Q. I’ve just received my shiny new modem. Do I need to call Optus first?
A. No. Just read the instructions and everything should be sweet.
Q. I’ve forgotten my WiFi password. What do I do?
A. Don’t panic! The default WiFi Network Name (SSID) and Password can be found
in the Wireless Information Card in the box. It’s also on the bottom of the modem.
Q. I need further help configuring the modem, for example with advanced WiFi features.
A. Tech-head huh? Download the full modem user guide at
optus.com.au/helpme
GOT ANY ISSUES, PROBLEMS OR HEAD-SCRATCHERS?
I NEED
HELP!