Warranty Information
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Warranty Details
Battery warranty
Optibike batteries have been shown to have the longest life in the electric bike
industry. The Optibike Lithium-ion battery is guaranteed to have 70% of its original
tested capacity at the end of the warranty period.
If the battery fails completely during the first year it will be replaced or repaired at no
charge. During the balance of the warranty, the battery will be replaced on a prorated
basis. Capacity is tested at Optibike prior to shipment.
Lithium batteries require care and some maintenance to maximize life expectancy.
Abusing your battery will void your warranty. See below for details.
Warranty is void if battery is charged below 32 degrees F (0C).
Warranty is void if battery is not charged every month.
In the event that a battery needs to be removed for return shipment to Optibike,
Optibike will reimburse customer for labor in the first 12 months of bike ownership.
Subject to terms and conditions. After 12 months, all labor is the responsibility of the
customer.
There is not a labor charge to remove the battery during the warranty period if the
bike is brought in to Optibike located in CO.
Optibike retains the right to repair or replace battery at the sole discretion of Optibike.
In the event that the battery is not repairable, the battery will be replaced with a
prorated credit applied towards the replacement for the remainder of the original
battery warranty.
For customers living in the Continental US, Optibike pays shipping in both directions for
battery repairs/replacement for the first 12 months. For the remainder of the warranty
after 12 months, the customer is responsible for paying for the shipping to Optibike
and Optibike will pay to return the battery to the customer.
All Lithium batteries must be shipped as Class 9 dangerous goods (HAZMAT) and must
be shipped in accordance with all local, state, federal, and international laws.
Lithium batteries sold by Optibike can NEVER be taken on board a passenger aircraft.
Frame warranty
The Optibike frame is covered for the term listed in the table for the original owner
from defects. Subject to terms and conditions.
In the event a frame is found defective, domestic shipping, parts and labor to replace
said frame is paid by Optibike for the first 12 months from the original date of
manufacture.
After 12 months, Optibike pays for parts only. Labor and shipping are paid by customer.
The cost of repairing/replacing Custom paint is never included in frame warranty at
any time.
Motor: Hub Motor warranty
The rear hub motor is warrantied for 12months form date of purchase.
Optibike Argon Owners Manual
