Opengear MUX-6258-A-261, Руководство пользователя

Страница: 57 / 60

MUX-6258-A Series User Manual (Iss. 04) Service Information • 7–3
Warranty and Repair Policy
The MUX-6258-A series card is warranted to be free of any defect with respect to performance,
quality, reliability, and workmanship for a period of FIVE (5) years from the date of shipment
from our factory. In the event that your MUX-6258-A series card proves to be defective in any
way during this warranty period, Ross Video Limited reserves the right to repair or replace this
piece of equipment with a unit of equal or superior performance characteristics.
Should you find that this MUX-6258-A series card has failed after your warranty period has
expired, we will repair your defective product should suitable replacement components be
available. You, the owner, will bear any labor and/or part costs incurred in the repair or
refurbishment of said equipment beyond the FIVE (5) year warranty period.
In no event shall Ross Video Limited be liable for direct, indirect, special, incidental, or
consequential damages (including loss of profits) incurred by the use of this product. Implied
warranties are expressly limited to the duration of this warranty.
This User Manual provides all pertinent information for the safe installation and operation of
your openGear Product. Ross Video policy dictates that all repairs to the MUX-6258-A series
card are to be conducted only by an authorized Ross Video Limited factory representative.
Therefore, any unauthorized attempt to repair this product, by anyone other than an authorized
Ross Video Limited factory representative, will automatically void the warranty. Please contact
Ross Video Technical Support for more information.
In Case of Problems
Should any problem arise with your MUX-6258-A series card, please contact the Ross Video
Technical Support Department. (Contact information is supplied at the end of this publication.)
A Return Material Authorization number (RMA) will be issued to you, as well as specific
shipping instructions, should you wish our factory to repair your card. If required, a temporary
replacement frame will be made available at a nominal charge. Any shipping costs incurred will
be the responsibility of you, the customer. All products shipped to you from Ross Video Limited
will be shipped collect.
The Ross Video Technical Support Department will continue to provide advice on any product
manufactured by Ross Video Limited, beyond the warranty period without charge, for the life of
the equipment.