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ONE YEAR LIMITED WARRANTY
This appliance is warranted for one year from date of original purchase
against defects in material and workmanship. This warranty does not cover
transportation damage, misuse, accident or similar incident. This warranty gives
you specific legal rights and you may have other rights, which vary from state
to state.
Your new Open Country Food Slicer comes equipped with numerous safety
features. Any attempt to interfere with the operation of these safety features
makes this warranty null and void. In the event we receive an appliance for
service that has been tampered with, we reserve the right to restore it to its
original state and charge for the repair.
For service in warranty, defective products may be returned, postage prepaid,
with a description of the defect to The Metal Ware Corporation for no charge
repair or replacement at our option. Please follow the 5 easy steps below for
details. Service and genuine Open Country replacement parts may be obtained
from the Open Country FACTORY SERVICE DEPARTMENT.
About Your Warranty and Service Satisfaction
• Mail in your registration (warranty) card and file your Open Country Food
Slicer exclusive registration number now!
• Your serial number and model number are located on the bottom of the Base.
• We enter this number into our database. It registers and identifies your
food slicer specifically by its individual code number. Should you call our 800
toll free line, your registration number helps us identify your appliance and
speeds up our assistance to you.
Five Easy Steps to Satisfaction:
Should you have a problem with your Open Country Food Slicer, please refer to
these steps for assistance:
1. Call us on our toll free number, 1-800-288-4545 and tell us about your
problem.
2. If we instruct you to send all or part of your appliance to us for repair
or replacement, the Customer Satisfaction representative will provide a
return authorization number (this number notifies our Receiving Department
to expedite your repair). Pack your unit carefully in a sturdy carton with
sufficient padding to prevent damage because any damage caused by shipping is
not covered by the warranty.
3. Print your name, address and authorization number on the carton.
4. Write a letter explaining the problem. Include the following: your name,
address and telephone number and a copy of the original bill of sale.
5. Attach the sealed envelope containing the letter inside the carton. Insure the
package for the value of the Open Country Food Slicer and ship prepaid to:
The Metal Ware Corporation
1700 Monroe Street
Two Rivers, WI 54241 USA
