Opalum® FLOW series
Opalum® STREAM series
Owner's Guide
w w w . o p a l u m . c o m
11. Troubleshooting
For additional information, please see our online FAQ:
www.opalum.com/docs/FAQ.pdf
For troubleshooting and known issues, please see:
www.opalum.com/docs/troubleshooting.pdf
12. Limited Warranty
Thank you for choosing the Opalum sound and design experience.
In the unlikely event that you
have problems with your equipment, your Opalum authorized dealers or distributors are available
to assist you and make sure you're still completely satisfied with our product. The terms and
conditions of Opalum’s warranty are set forth below.
Limited Warranty to End-User Purchaser
Subject to the exceptions noted below, this limited warranty (the
“Warranty”
) covers all defects in materials and workmanship of your new Opalum hardware product’s
optional accessories and service repair parts (the
“Equipment”
). Opalum extends the Warranty to the end-user purchaser (the
“Purchaser”
) of the Equipment. The
duration of the Warranty (the
“Warranty Period”
), commencing on the date of new purchase, is
TWO YEARS.
THE WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. ANY REPRESENTATION OR WARRANTY, OR AFFIRMATION OF FACT, MADE BY ANY SALES
REPRESENTATIVE OR OTHER AGENT OF Opalum, INCLUDING BUT NOT LIMITED TO STATEMENTS REGARDING CAPACITY, SUITABILITY FOR USE OR PERFORMANCE,
EXPRESS OR IMPLIED, WHICH IS NOT SPECIFICALLY SET FORTH HEREIN WILL NOT BE BINDING UPON Opalum.
Opalum has not authorized any other party to alter, modify, extend, enhance or limit the Warranty and Opalum will not assume any responsibility or liability for any
statements or representations made by any other persons or entities.
Repair or Replace
The Purchaser’s exclusive remedy and Opalum’s sole obligation during the Warranty Period shall be for Opalum to repair or, at its option, replace the Equipment that has
failed or that has proven to be defective at no cost to the Purchaser except for the one-way shipping cost of the Equipment to a Opalum-authorized service center. Any
charges associated with a rush-requested order, such as air express, are the responsibility of the Purchaser.
Prior to returning any equipment under the Warranty, the
Purchaser must render proof of the original purchase date.
To obtain
any applicable warranty service, please contact the dealer from which you purchased this product,
or the distributor that supplied this product.
All returned Equipment that is replaced under the Warranty shall become the property of Opalum.
Limitation of Damages
The liability of Opalum to the Purchaser arising out of the purchase and supply of the Equipment or its use, whether based upon warranty, contract, tort (including,
without limitation, negligence) or otherwise, shall not in any case exceed the original cost to the Purchaser of the Equipment, and upon expiration of the Warranty Period
such liability will terminate. Opalum shall not be liable, whether in contract or on any other basis, for any damages sustained by the Purchaser or any other person
arising from or related to loss of use, failure or interruption in the operation of the Equipment, delay in repair or replacement or for incidental, consequential, indirect or
special damages or liabilities, loss of revenue, loss of business or other financial loss arising out of or in connection with the sale, lease, maintenance, use, performance
failure or interruption of the Equipment.
Warranty Exclusions
The Warranty will not apply to and Opalum will not be liable for (i) any Equipment which is not purchased from an authorized Opalum dealer or distributor; (ii) Equipment
that has been damaged by accident, abuse, neglect, misuse or causes other than ordinary use (see manuals that ship with Equipment for further detail), including the
direct application of any cleaning liquids, substances or abrasives to the hardware or onto any display surface other than in accordance with the cleaning and care
instructions included in the User’s Guide for the Equipment; (iii) Equipment which has been altered, changed, serviced or repaired by anyone other than Opalum-
authorized repair personnel; or (iv) any Equipment on which the serial number has been defaced, modified or removed. Warranty service hereunder shall not operate to
extend the original Warranty Period. The Warranty excludes damage incurred in shipment to or from Opalum. If the Equipment is received by the Purchaser in a damaged
condition, the carrier and Opalum must be notified immediately. Purchasers located outside the U.S. or Canada should instead contact the carrier and their Opalum
dealer or distributor.
Third-Party Equipment Warranty Extension and Exception
For equipment sold by Opalum to the Purchaser but manufactured by a corporation other than Opalum (such as carrying cases and other specified components), Opalum
shall extend to the Purchaser, to the extent permitted, any and all applicable warranty provisions provided to Opalum by the third-party manufacturer. The extension of
any and all applicable third-party manufacturer warranty provisions shall be an exception to this Warranty and represents Opalum’s sole responsibility with respect to
such equipment.
Sound Technology
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