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30
Getting Started
Taking Care of your OnStream Digital
Tape Drive & OnStream ADR Cartridges
Your OnStream Digital Tape Drive and OnStream ADR cartridges are very
durable, but should not be subjected to harsh treatment. To ensure long drive and
cartridge life, please observe these recommendations:
T
Use only OnStream ADR cartridges in your OnStream Digital Tape Drive.
T
Do not touch the tape or drive wheel, both of which are located on the front
edge of the cartridge. Fingerprints can damage the tape.
T
Clean your OnStream Digital Tape Drive once a month. Use only OnStream
ADR cleaning cartridges in your OnStream Digital Tape Drive. Other types of
cleaning cartridges may fit in the drive, but can damage the read/write heads and
drive wheel.
Troubleshooting
This table provides solutions to some problems that may occur.
If your backup operations are taking longer than expected and your computer is
generally sluggish while a backup is in progress, you may be running an anti-
virus program that has real-time scanning enabled. This could be the cause of
your computer’s sluggish performance. To improve performance, simply disable
real-time scanning in your anti-virus application. For information on how to do
this, please consult your anti-virus software manual.
Symptom
Possible Cause
Solution
The drive does not
respond.
1. Power or SCSI cable is
not connected properly.
2. Power or SCSI cable is
damaged.
1. Make sure the power and SCSI
cables are firmly attached to the drive
connectors.
2. Check the power and SCSI cables
for damage.
The drive does not
respond or behaves
erratically.
1. The drive has a SCSI ID
conflict with another
device.
1. Make sure that the SCSI ID jumper
is set to an ID not used by any other
device on the SCSI Chain.
Cannot access the
drive.
1. The drive has a SCSI ID
conflict with another
device.
1. Make sure that the SCSI ID jumper
is set to an ID not used by any other
device on the SCSI Chain.
SCSIGSGuide.book Page 30 Tuesday, January 19, 1999 1:02 PM