TROUBLESHOOTING
35 / 42
Z800-3000_usermanual_engl_updated_202001.docx
Error code 14 and contin-
uous alarm.
Short circuit in UPS out-
put.
Disconnect all the load
from the UPS output
sockets and restart the
UPS system without
load. If the error contin-
ues to occur, please con-
tact
ONLINE support
(see Chapter 7.5). If the
error has been fixed,
check the load.
Autonomy time is shorter
than expected.
Battery is not fully
charged.
Charge the battery for at
least 5 hours. If the error
persists, please contact
ONLINE support (see
Chapter7.5).
The battery is worn
through age or faulty.
Replace the battery (see
Chapter 6.4).
Table 12: Troubleshooting
7.4 Muting the alarm
In battery mode, hold the ON /
/
button for at least 2 seconds to
mute the alarm. Once the alarm is successfully muted,
appears in
the display. Check the status the warning message has triggered and
take appropriate measures to rectify the situation. If the status of the
warning message changes, the alarm is emitted again. This has prior-
ity over the previous muting of the alarm.
PLEASE NOTE
The alarm cannot be muted for alarm and error messages.
7.5 Support
ONLINE USV-Systeme AG (ONLINE) is one of the leading manufac-
turers of uninterruptible power supplies (UPS). Since 1988, the Ger-
man company has focussed on the development, production, sale and
support of UPS systems. Based on unit numbers sold, ONLINE prod-
ucts are the German number one in the UPS market and internation-
ally recognised because of their top quality and excellent support.