17
EN
TROUBLESHOOTING
Note:
If your device no longer functions properly, exhibits damages or
requires a spare part, please contact the customer service. For your own
safety, do not perform any repairs yourself.
The following table gives you tips on how to resolve minor problems yourself.
Problems
Potential causes
Solutions/tips
The suction
power is weak.
Is the auxiliary air valve on
the handle open?
Close it.
Is the dust bin too full?
Empty the bin.
Are the filters very dirty?
Clean the filters.
Is the nozzle, telescoping tube
or suction hose plugged?
Turn the device off,
pull the mains plug
out of the socket
and remove the
obstruction.
The vacuum
cleaner has no
suction power.
Is the mains plug not correctly
connected with the socket?
Correct the position of
the mains plug.
Is the socket defective?
Try another socket.
Has the fuse blown or is it
defective?
Check the fuse
for your mains
connection.
Are the filters plugged?
Clean the dust and
exhaust filter.
The device emits
dust when
vacuuming.
Has the dust bin not been
closed properly and/or is it
not (properly) inserted in the
device?
Correct this.
The power cord
cannot be wound
up completely.
The cord has not been
properly wound up in the
device.
Pull it out somewhat
and then push the
button for engaging
the cord winder again.
An unpleasant
odour develops
when vacuuming.
Are you using the device for
the first time?
An odour often
develops when using
new devices for the
first time. The odour
should disappear once
you have used the
device a few times.
