EN17
6. Troubleshooting
If any of the below problems occur, check to make sure that no other electrical device is
within 30 cm. If the problem persists, refer to the table below.
Problem
Possible cause
Solution
The sound sensor
flashes orange and
“ ” symbol appears.
NO WHEEZE
WHEEZE
The measurement
did not start within
30 seconds after the
power was turned on.
Place the sound sensor on the
patient’s body within 30 seconds
after the power is turned on.
The patient, parent or
anyone near the patient
was speaking.
• DO NOT speak while the
measurement.
• DO NOT use this device on a
crying, speaking or moving
patient.
The device was used
on clothes during the
measurement.
DO NOT put this device on
clothes. ALWAYS place this device
on the patient’s skin directly.
The sound sensor was
applied on an incorrect
location on the body.
Apply the sensor on appropriate
location (See sub-section 3.1 for
measurement location).
The sound sensor was
not placed and adhered
firmly on the skin.
KEEP the sensor in close contact
with the patient and DO NOT
move the device until you hear
3 beep sounds.
