24
TROUBLESHOOTING TIPS
Issue
Cause
Solution
I can’t charge
the battery.
The connected computer is not
on, or the USB-AC adapter is
not connected.
Start up the connected computer
or connect the USB-AC adapter.
(Refer to "CHARGING".)
The dedicated USB connector
is not connected properly.
Insert the connector properly.
Room temperature is 32°F
or less, or 104°F or more.
Charge the battery in a location where
the room temperature is higher than
32°F but lower than 104°F.
The battery’s service life is over. The battery cannot be replaced.
Please dispose of the unit properly.
The screen
is blank.
The unit has not been
turned on.
Press and hold the ENTER
button for at least 3 seconds.
(Refer to "INITIAL ACTIVATION".)
There is no battery power
remaining.
Recharge the battery.
(Refer to "CHARGING".)
I can’t start
measurement.
The wristband is too loose.
Fasten the wristband securely around
your wrist. (Refer to “WEARING
THE UNIT”.)
The actual distance
and measurement
display don’t
agree.
The walking stride and
jogging stride settings
are incorrect.
Reconfigure the walking stride
and jogging stride settings.
(Refer to “SETTINGS MODE”.)
The screen is
showing an error.
An error has occurred.
Press the reset switch with a pin or
similarly sharp-ended tool and then
press and hold the ENTER button for
3 seconds to turn on the unit. (Pressing
the reset switch will not cause settings
to be erased.)
Communication error.
Check the display on your PC and
follow the instruction provided.
Or plug in the USB Connector once
more and try again.
NOTE:
If the error still occurs after trying the
above, contact Omron Healthcare's
Customer Service.
