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If this happens...
Possible causes...
Try this solution...
Unable to tap
“START” button.
The pad may be
damaged.
Replace the pad.
Is the device power
on?
Turn on the device and
connect to the app.
The devices, the
charger or the
AC adapter are
abnormally hot when
charging the battery.
The devices, the
charger or the AC
adapter may be
damaged.
Unplug the AC adapter
from the charger
immediately. Remove the
device from the charger
immediately.
Connection failure.
The device is too far
from the smartphone.
The device might
not be properly
placed within
the smartphone's
transmission range.
If there are no causes of
transmission interference
found near the device,
move the device within
16 ft. (5 m) of the
smartphone and try
again.
Was the Omron TENS
app uninstalled and
installed again?
Refer to “Reset the
Device” on page 32
and follow step 1 and 2.
If this happens...
Possible causes...
Try this solution...
Connection failure.
Had the device been
connected with
another smartphone?
Refer to “Reset the
Device” on page 32
and follow step 1-3.
Reset button was
pressed accidentally.
Do the following steps:
1. Open the Omron
TENS app and tap
“Not now”.
2. Tap to open the
settings.
3. Tap “Forget All
Devices”.
4. Pair the device again.
Purple light on the
device is blinking.
Are there any
abnormalities in the
device?
Stop using the device
immediately, and contact
Customer Service.
TrOuBLESHOOTINg
