Omnitec OmniAire 2000C Series, Руководство по эксплуатации и обслуживанию

Страница: 8 / 9

8
Omni CleanAir LIMITED WARRANTY
This warranty policy covers Equipment (Machines and Accessories) sold by Omni CleanAir and applies to the OmniClean, OmniTec, and AgriAir
portfolio of brands. Omni CleanAir warrants that our products are free from defects in workmanship and materials under normal use during the
warranty period.
All OmniClean machines including the OCA500, 1200 and 1500 series, excluding consumables come with a standard two (2) year warranty. All
OmniTec and AgriAir machines, excluding consumables come with a standard one (1) year warranty. Warranty covers parts and labor only, excluding
consumables. Consumables (HEPA filters, prefilters, carbon filters, and UV light bulbs) carry no warranty other than to be free of defects upon arrival.
Non-Consumable accessories come with a standard ninety (90) day warranty.
The warranty extends to the following parties:
- Customers (individuals or companies) to whom Omni CleanAir directly sells products covered by this policy.
- Customers (both individuals and companies) who purchase Omni CleanAir products from an authorized distributor or reseller.
This limited warranty is not transferrable or assignable to any subsequent purchaser and is only applicable in the country where the product was
originally purchased.
The following circumstances are not covered by this warranty policy:
- Damage caused by an act of nature such as flood, fire, wind, earthquake or lightning.
- Damage caused during shipping or an impact event with other objects.
- Damage caused by improper care or negligence.
- Damage caused by misuse, abuse, mishandling or misapplication.
- Damage caused by alteration or adjustments by unauthorized personnel.
Under no circumstances shall Omni CleanAir or any supplier of Omni CleanAir be liable for any loss, damage or expense, including, but not limited
to, loss or damage arising out of the failure of the products to operate for any period of time, inconvenience, the use of rental or replacement equipment,
loss of profits or other economic loss, or general, direct, special, indirect, incidental or consequential damages or property damages.
Many states and localities have their own varied codes and regulations governing sales, construction, installation, and/or use of Equipment for certain
purposes. While Omni CleanAir attempts to assure that its Equipment comply with such codes, it cannot guarantee compliance, and cannot be
responsible for how Equipment is installed or used. Omni CleanAir recommends that, before purchasing and using Equipment, purchasers review the
Equipment application, and federal, state and local regulations, to be sure that the Equipment, installation and use will comply with them.
Omni CleanAir offers extended warranty through the Gold Care Membership Program, for as long as membership status is maintained. For more
information, please visit https://www.omnicleanair.com/resources/gold-care-membership .
To Submit a Warranty Claim or Receive Technical Support
Contact our Technical Support Department at 425-512-0379 or by email at support@omnicleanair.com . Hours are Monday through Friday 7:30am –
4:00pm PST. Please have the product model name and serial number available, along with the purchase date and invoice number, if applicable. Our
service technicians will work with you to diagnose your technical issue and recommend a suitable course of action to solve your problems swiftly and
to your satisfaction.
If it is determined that your product is defective and under warranty, OmniClean will repair or replace, at our discretion, any faulty parts or equipment.
A Return Merchandise Authorization (RMA) will be issued for the defective product.
Customer to arrange and ship the product to Omni CleanAir at the customer’s expense and must use original packaging. For units that have failed
within 30 days, Omni CleanAir will pay the cost of return shipping from the customer site. If Omni CleanAir determines that the Warranty Claim is
valid, Omni CleanAir will be responsible for shipping the repaired product to the customer upon completion of any repairs or replacements.
In instances where equipment is damaged in transit either while being returned to Omni CleanAir or after repairs have been completed, Omni CleanAir
and the customer will need to work together to resolve these situations with the freight carrier(s) involved.
- If a shipment is made on the customer’s account with a third party freight carrier, the customer is responsible for filing any claim for
reimbursement and will be responsible for any associated repairs or the replacement of the Equipment in question.
- If a shipment is made on Omni CleanAir’s account with a third party freight carrier, and the Equipment arrives at the customer location
clearly damaged, it is the responsibility of the Customer to reject the freight carrier’s delivery. If the customer accepts the shipment and
determines after the fact that the Equipment was damaged during shipment, the customer is responsible to provide photos, an inspection
report, and any other information to Omni CleanAir within 14 days, in order for Omni CleanAir to file a claim with the third party freight
carrier. Once the claim has been filed, Omni CleanAir will work with the customer to address the damage incurred.