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12. Troubleshooting with SkySafari®. The most common problems as described bellow.
Problem
Solution
Cross-hair does not move
If the connection cable (figure 15) is not properly installed the
encoder position is not read. Please check cable connection.
SkySafari® gives an error
message when aligning the
second-target
There is a big difference between the position read by the encoders
and the object’s database coordinates. Please make sure you use
the right-hand rule (up-left).
If the problem persists make sure you are not using a star too close
first one.
I get pointing errors higher
than 0.7degrees
Make sure the two alignment-stars are not separated more than 30
degrees.
Objects are completely off
the FOV.
Wrong star used for alignment.
13. Step by step – use procedure. To use Push+ please make sure you always follow this procedure completing
each step before moving to the next one.
Make the mount horizontal to the ground
follow the instructions mentioned in 4.1.
Align indexes
Make sure to align the indexes before powering the mount.
Power Push+
follow the instructions mentioned in 3.3
Pair Push+ via Bluetooth (this only needs to be done
once)
follow the instructions mentioned in 7.1. or 7.2.
Adjust app settings (SkySafari® or other app)
follow the instructions mentioned in 10.
Connect device to App
follow the instructions mentioned in 11.
Align/Calibrate
follow the instructions mentioned in 11.
Locate objects and observe
follow the instruction mentioned in 11.
