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Servicing North America:
U.S.A.:
Omega Engineering, Inc., One Omega Drive,
P.O. Box 4047, Stamford, CT 06907-0047 USA
Toll-Free: 1-800-826-6342 (USA & Canada only)
Customer Service: 1-800-622-2378 (USA & Canada only)
Engineering Service: 1-800-872-9436 (USA & Canada only)
Tel: (203) 359-1660
Fax: (203) 359-7700
e-mail: info @omega.com
For Other Locations Visit
omega.com/worldwide
omega.com [email protected]
The information contained in this document is believed to
be correct, but OMEGA accepts no liability for any errors
it contains, and reserves the right to alter specifications
without notice.
FOR
WARRANTY
RETURNS, please have
the following information available BEFORE
contacting OMEGA:
1. Purchase Order number under which the
product was PURCHASED,
2. Model and serial number of the product
under warranty, and
3. Repair instructions and/or specifi c problems
relative to the product.
FOR
NON-WARRANTY
REPAIRS, consult
OMEGA for current repair charges. Have
the following information available BEFORE
contacting OMEGA:
1. Purchase Order number to cover the COST
of the repair,
2. Model and serial number of the product, and
3. Repair instructions and/or specifi c problems
relative to the product.
OMEGA’s policy is to make running changes, not model changes, whenever an improvement is
possible. This affords our customers the latest in technology and engineering.
OMEGA is a registered trademark of OMEGA ENGINEERING, INC.
© Copyright 2015 OMEGA ENGINEERING, INC. All rights reserved. This document may not
be copied, photocopied, reproduced, translated, or reduced to any electronic medium or
machine-readable form, in whole or in part, without the prior written consent of OMEGA
ENGINEERING, INC.
WARRANTY/ DISCLAIMER
OMEGA ENGINEERING, INC. warrants this unit to be free of defects in materials and workmanship
for a period of
13 months
from date of purchase. OMEGA’s Warranty adds an additional one
(1) month grace period to the normal
one (1) year product warranty
to cover handling and
shipping time. This ensures that OMEGA’s customers receive maximum coverage on each
product.
If the unit malfunctions, it must be returned to the factory for evaluation. OMEGA’s Customer
Service Department will issue an Authorized Return (AR) number immediately upon phone or
written request. Upon examination by OMEGA, if the unit is found to be defective, it will be
repaired or replaced at no charge. OMEGA’s WARRANTY does not apply to defects resulting
from any action of the purchaser, including but not limited to mishandling, improper interfacing,
operation outside of design limits, improper repair, or unauthorized modification. This
WARRANTY is VOID if the unit shows evidence of having been tampered with or shows evidence
of having been damaged as a result of excessive corrosion; or current, heat, moisture or vibration;
improper specifi cation; misapplication; misuse or other operating conditions outside of OMEGA’s
control. Components in which wear is not warranted, include but are not limited to contact points,
fuses, and triacs.
OMEGA is pleased to offer suggestions on the use of its various products. However,
OMEGA neither assumes responsibility for any omissions or errors nor assumes
liability for any damages that result from the use of its products in accordance with
information provided by OMEGA, either verbal or written. OMEGA warrants only
that the parts manufactured by the company will be as specifi ed and free of defects.
OMEGA MAKES NO OTHER WARRANTIES OR REPRESENTATIONS OF ANY KIND
WHATSOEVER, EXPRESSED OR IMPLIED, EXCEPT THAT OF TITLE, AND ALL IMPLIED
WARRANTIES INCLUDING ANY WARRANTY OF MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED. LIMITATION OF LIABILITY:
The remedies of purchaser set forth herein are exclusive, and the total liability of
OMEGA with respect to this order, whether based on contract, warranty, negligence,
indemnifi cation, strict liability or otherwise, shall not exceed the purchase price of
the component upon which liability is based. In no event shall OMEGA be liable for
consequential, incidental or special damages.
CONDITIONS: Equipment sold by OMEGA is not intended to be used, nor shall it be used: (1) as
a “Basic Component” under 10 CFR 21 (NRC), used in or with any nuclear installation or activity;
or (2) in medical applications or used on humans. Should any Product(s) be used in or with any
nuclear installation or activity, medical application, used on humans, or misused in any way,
OMEGA assumes no responsibility as set forth in our basic WARRANTY/ DISCLAIMER language,
and, additionally, purchaser will indemnify OMEGA and hold OMEGA harmless from any liability
or damage whatsoever arising out of the use of the Product(s) in such a manner.
RETURN REQUESTS/ INQUIRIES
Direct all warranty and repair requests/inquiries to the OMEGA Customer Service Department.
BEFORE RETURNING ANY PRODUCT(S) TO OMEGA, PURCHASER MUST OBTAIN AN
AUTHORIZED RETURN (AR) NUMBER FROM OMEGA’S CUSTOMER SERVICE DEPARTMENT (IN
ORDER TO AVOID PROCESSING DELAYS). The assigned AR number should then be marked on
the outside of the return package and on any correspondence. The purchaser is responsible for ship-
ping charges, freight, insurance and proper packaging to prevent breakage in transit.
