23
TROUBLESHOOTING GUIDE
Under certain conditions, the performance of the camera may be adversely affected by factors other than defects. If
problems occur, please review the following list and take remedial action as needed. If you cannot solve the problem after
checking the entire list, please contact Olympus for assistance.
Problem
Cause
Remedy
Page
a) The computer will not start up.
The PCI interface board is not inserted
completely into the computer's PCI slot.
Turn off the computer, unplug the power
cord and insert the PCI interface board
into the computer's PCI slot securely.
8
b) Software will not start up.
The camera and computer are connected
improperly.
Turn off the computer and connect
the camera and PCI interface board
properly using the interface cable.
8, 10
The PCI interface board is inserted into
the computer's PCI slot improperly.
Turn off the computer, unplug its power
cord and insert the PCI interface board
into the computer's PCI slot.
8
The device driver is installed improperly.
Install the device driver.
11-16
c) Live image is not displayed.
The camera and computer are connected
improperly.
Turn off the computer and connect
the camera and PCI interface board
properly using the interface cable.
8, 10
The microscope illumination is off.
The microscope is not set to the camera
light path.
The illumination or specimen focusing
is adjusted improperly.
Turn on the microscope illumination,
adjust the lighting and focusing
correctly, and select the camera light
path.
–
The ISO speed or exposure time is set
improperly.
Set the ISO speed, exposure mode,
exposure time and level properly.
(Online
manual)
d) Still images cannot be recorded.
The camera and computer are connected
improperly.
Turn off the computer and connect
the camera and PCI interface board
properly using the interface cable.
8, 10
The DP Controller is processing recording.
Wait until the recording processing
completes before starting recording
of the next image. In certain cases, it
may be required to press the Cancel
button of the progress bar and record
the image again.
(Online
manual)
The DP Manager is processing file save, etc.
Wait until the processing completes
before starting recording of the next image.
(Online
manual)
The computer memory is insufficient.
Close the image being displayed on
the DP Manager or close other software
before retrying recording.
–
e) Picture is too bright.
Exposure correction is set in the +
direction.
Return the exposure correction value
to 0 and set the desired exposure
correction value.
(Online
manual)
The metering area is set to a dark area
outside the region of interest.
Move the metering area to the area where
you want to obtain optimum exposure
(Online
manual)
AE lock, which was set when the
exposure time was longer than the
currently required exposure time, is active.
Cancel AE lock.
(Online
manual)
The input highlight level adjustment is
too low.
Reset the current level adjustment
and adjust the optimum level again.
(Online
manual)
The microscope illumination is too
bright.
Reduce the microscope illumination
intensity or engage an ND filter to
reduce brightness.
–
