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Why doesn't the SIM card fit in the slot in my mobile
phone?
The mobile phone can be fitted with SIM cards of the following
formats:
1 × micro SIM card, 1 × nano SIM card
If your SIM card has a different format, please contact your mo
-
bile phone provider. They can transfer the data on the SIM card
to a card with a suitable format.
The display of my mobile phone has "frozen" and the
mobile phone does not react when keys are pressed.
Your mobile phone can occasionally crash. Remove the battery,
wait 30 seconds, replace the battery in the phone and start it
up again. Further information is provided in Section
.
The battery cannot be charged or is empty within a
short time.
Charge the mobile phone for at least 2 hours. Please note that
the battery only reaches its full capacity after several full charging
processes.
If the problem continues, the battery may be defective and need
to be changed. Please contact our service partners in such cases
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