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5

Chapter 5

TROUBLESHOOTING AND MAINTENANCE

This chapter describes troubleshooting, misfeed removal, replacing the toner cartridge and cleaning the machine.

DISPLAY MESSAGES.................................................................................................................... 58

TROUBLESHOOTING .................................................................................................................... 60

MISFEED REMOVAL...................................................................................................................... 64

REPLACING THE TONER CARTRIDGE ....................................................................................... 72

STAPLE CARTRIDGE REPLACEMENT........................................................................................ 73

STAPLE JAM REMOVAL ............................................................................................................................................. 74

CHECKING THE TONER QUANTITY AND TOTAL OUTPUT COUNT ......................................... 74

CLEANING THE MACHINE............................................................................................................ 75

DOCUMENT GLASS AND DOCUMENT COVER/RSPF ............................................................................................. 75
THE BYPASS TRAY PAPER FEED ROLLER ............................................................................................................. 75

Trouble

Page

Problems related to machine operation

60

The machine does not operate.

The power is on but copying is not possible.

Two-sided copying is not possible.

Wrong paper size is displayed for paper in the bypass tray.

A copy job stops before it is finished.

The contrast of the touch panel is too high or too low.

Image cannot be rotated.

Original size is not selected automatically, or copying does not take place on paper that matches the original size.

61

Paper size for a paper tray cannot be set.

Order of copies is incorrect.

The job is cancelled after the originals were being scanned.

Not all pages are copied.

The RSPF cannot be used.

Lighting fixture flickers.

Paper feeding problems

62

When using paper fed from the bypass tray, the copied image is skewed.

Paper from the bypass tray misfeeds.

Paper misfeeds.

Image quality problems

63

Copies are too dark or too light.

Text is not clear in a copy.

Part of the copied image is cut off.

Blank copies.

Paper is wrinkled or the copied image comes off when the paper surface is rubbed.

Copies are smudged or dirty.

White or black lines appear copies.

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Содержание d-Copia 2301

Страница 1: ...DIGITAL MULTIFUNCTION SYSTEM d Copia 2301 d Copia 2701 OPERATION MANUAL SADDLE STITCH FINISHER...

Страница 2: ...duct certifies that the product satisfies the basic quality requirements Your attention is drawn to the following actions which could compromise the conformity attested to above as well as the charact...

Страница 3: ...DOCUMENT GLASS 27 USING THE RSPF 28 EXPOSURE ADJUSTMENT 29 SELECTING THE ORIGINAL IMAGE TYPE AND MANUALLY ADJUSTING THE EXPOSURE 29 REDUCTION ENLARGEMENT ZOOM 30 AUTOMATIC RATIO SELECTION 30 MANUAL RA...

Страница 4: ...stalled 70 MISFEED IN AN OUTPUT TRAY when a finisher AR FN5N is installed 70 REPLACING THE TONER CARTRIDGE 72 STAPLE CARTRIDGE REPLACEMENT 73 STAPLE JAM REMOVAL 74 CHECKING THE TONER QUANTITY AND TOTA...

Страница 5: ...the machine with a dust cover cloth or plastic film while the power is on Doing so may prevent heat dissipation damaging the machine Use of controls or adjustments or performance of procedures other...

Страница 6: ...rosoft Windows operating system is a trademark or copyright of Microsoft Corporation in the U S A and other countries Windows 95 Windows 98 Windows Me Windows NT 4 0 Windows 2000 and Windows XP are tr...

Страница 7: ...nter This manual contains instructions for installing the software that allows the machine to be used with your computer and procedures for establishing initial printer settings Operation manual for n...

Страница 8: ...how the d Copia 2301 d Copia 2701 with the optional reversing single pass feeder AR RP7 and the optional job separator tray kit AR TR3 installed The appearance of your machine may be different dependi...

Страница 9: ...1 pamphlet copy dual page copy and cover copy are available Key operator programs allow the setting or modification of functions to meet your specific needs The key operator programs can also be used...

Страница 10: ...ve the machine Operation panel Contains operation keys and the touch panel p 10 Job separator tray upper tray optional Print jobs and received faxes are delivered to this tray Centre tray Finished cop...

Страница 11: ...paper p 66 Photoconductive drum Copy images are formed on the photoconductive drum Fusing unit release levers To remove a paper misfeed in the fusing unit push up on these levers and remove the paper...

Страница 12: ...s lights up while faxes are being sent or received DATA indicator Blinks when a fax has been received to memory and lights steadily when a fax is waiting in memory for transmission See operation manua...

Страница 13: ...hlighted at the time a screen appears are already selected and will take effect when the OK key is touched Example 2 If you need to cancel a selection simply press the key once again so that it is not...

Страница 14: ...s JOB QUEUE Shows jobs that have been stored and the job that is currently being executed COMPLETE Shows the jobs that have been finished Note that copy jobs do not appear in this list If the power is...

Страница 15: ...tatus will appear on the main screen for several seconds Then copying can be performed See Key operator s guide POWER OFF When the machine is not used for a long time be sure to turn it off Make sure...

Страница 16: ...changed in the key operator programs See the Key operator s guide Preheat mode When the set time elapses the temperature of the fusing unit is automatically lowered to reduce power consumption while...

Страница 17: ...e Weight Capacity 1 Upper paper tray 1 Plain paper Letterhead paper Recycled paper Colour paper A5 to A3 5 1 2 x 8 1 2 to 11 x 17 56 g m2 to 105 g m2 15 lbs to 28 lbs 500 sheets 4 2 Lower paper tray 2...

Страница 18: ...he seal area Envelopes with part of the seal area peeled off Letterhead paper Letterhead paper is paper with information pre printed at the top such as a company name and address Use OLIVETTI recommen...

Страница 19: ...ray 4 Fan the copy paper 5 Load paper in the tray 6 Push the paper tray firmly back into the machine If you loaded a different size of paper that was loaded previously place the appropriate paper size...

Страница 20: ...e facing down When loading envelopes make sure that they are straight and flat and do not have loosely glued construction flaps not the closure flap When adding paper first remove any paper remaining...

Страница 21: ...until it appears 5 Select the size and type of paper that is loaded in the tray The currently selected paper type will be highlighted To change the paper type selection touch the appropriate type key...

Страница 22: ...xplained in Loading paper in the bypass tray p 18 2 Touch the PAPER SELECT key 3 Touch the paper type selection key 4 Select the paper type JAPANESE P C refers to official postcards used in Japan 5 To...

Страница 23: ...PF Paper size display This shows the location of the paper trays the size of the paper in the trays indicates whether or not there is paper A paper tray can be touched to change the paper tray selecti...

Страница 24: ...n press the START key The number in the copy quantity display will decrease by 1 each time a copy is made If you are only making a single copy the copy can be made with the copy number display showing...

Страница 25: ...the RSPF while this message appears will be fed and copied automatically Copying a large number of originals Job Build mode is useful when you need to copy more originals that can be placed in the RSP...

Страница 26: ...placed together in the RSPF as long the widths are equal however some copy functions may not operate correctly Acceptable originals Originals of size A5 to A3 5 1 2 x 8 1 2 to 11 x 17 having a weight...

Страница 27: ...erent orientation than the copy paper the original image will be automatically rotated 90 When an image is rotated a message will be displayed If a function is selected that is not suitable for rotati...

Страница 28: ...al size of paper in the bypass tray the starting position of printing can be shifted vertically for fine adjustment of the image position To adjust the starting position of printing follow the steps b...

Страница 29: ...omatic two sided copying is not possible on thick paper thin paper labels transparency film envelopes and other special types of paper If automatic two sided copying is performed using super photo mod...

Страница 30: ...sired copy mode 4 Touch the OK key 5 Make sure that a suitable paper size is automatically selected or select another size using the PAPER SELECT key 6 Select the number of copies and any other desire...

Страница 31: ...he copy exposure Touch the key to make darker copies Touch the key to make lighter copies To change back to automatic exposure adjustment follow these steps 1 Touch the EXPOSURE key 2 Touch the TEXT k...

Страница 32: ...ode Document glass 25 to 400 RSPF 50 to 200 Super photo mode Document glass 50 to 200 RSPF 50 to 141 If the original size does not appear in the touch panel specify the original size manually p 47 Aut...

Страница 33: ...nge faster 5 Touch the OK key PAPER SELECT 100 COPY RATIO B4 B5 A3 A4 B5 A5 B4 A4 A5 B5 A4 B4 A4 B5 A3 B4 B5 B4 A4 A3 70 81 86 115 122 141 B5 A4 B4 A3 ZOOM XY ZOOM MENU AUTO IMAGE EXPOSURE PAPER SELEC...

Страница 34: ...tios to be changed independently Example Vertical ratio set to 100 and horizontal ratio set to 50 1 Place the original s p 22 p 23 2 Touch the COPY RATIO key 3 Touch the XY ZOOM key EXPOSURE AUTO A4 P...

Страница 35: ...l not become highlighted when touched If you need to readjust the horizontal ratio touch the X key again 8 Touch the OK key 9 Make sure that a suitable paper size is automatically selected or select a...

Страница 36: ...offset from the previous copies Offset function p 35 4 When the copy job is finished press the INTERRUPT key and remove the original s 5 Replace the previous original s and press the START key to resu...

Страница 37: ...alled GROUP COPY This function is used to group sets of copies by page The copies are delivered to the centre tray and to other trays when a job separator tray or finisher is installed OFFSET FUNCTION...

Страница 38: ...this step until all originals have been scanned and then touch the READ END key The copies are grouped as follows If the memory becomes full while scanning the originals MEMORY IS FULL PRESS START TO...

Страница 39: ...will be stapled at the position shown below Stapling position Top left corner Portrait orientation Landscape orientation Available paper sizes A4 and B5 8 1 2 x 11 Stapling capacity For each size up t...

Страница 40: ...d press the START key Repeat this step until all originals have been scanned and then touch the READ END key If the memory becomes full while scanning the originals MEMORY IS FULL PRESS START TO BEGIN...

Страница 41: ...nction is used to copy two or four originals onto one sheet of copy paper in any of four layout patterns key key Use these to change pages in the special functions screen ORIGINAL SIZE key p 47 Use to...

Страница 42: ...NCTIONS 1 Touch the SPECIAL MODES key 2 Touch the key of the desired special mode Example Selecting the margin shift function Procedures for modes that require further settings are explained starting...

Страница 43: ...he right Image shifted to the left Image shifted down Margin Margin Margin Margin One sided copying Two sided copying Image shifted to the right Margin Image shifted to the left Margin Image shifted d...

Страница 44: ...to indicate that the function is turned on 2 Select the desired erase mode Select one of the three erase modes The selected key will be highlighted 3 Adjust the erase width as needed and touch the OK...

Страница 45: ...r A4 8 1 2 x 11 size paper is not selected touch the PAPER SELECT key to select B5 or A4 8 1 2 x 11 paper 5 Select the number of copies and any other desired copy settings and then press the START key...

Страница 46: ...OK key in the pamphlet copy setting screen You will return to the special modes menu screen 4 Touch the OK key in the special modes screen You will return to the main screen of copy mode 5 Place the...

Страница 47: ...ouch the READ END key Copying begins If the memory becomes full while scanning the originals MEMORY IS FULL PRESS START TO BEGIN COPYING OR CA TO CANCEL will appear To copy only the originals that hav...

Страница 48: ...n to indicate that the function is enabled 2 Select the number of originals to be copied onto one sheet in the multi shot copy selection screen 3 Select the layout Select the order in which the origin...

Страница 49: ...iginal size MANUAL key is highlighted and the selected paper size is displayed 4 Touch the inside OK key You will return to the special modes menu screen 5 Touch the OK key in the special modes menu s...

Страница 50: ...sided or two sided originals One sided copies from one sided or two sided originals 1 2 3 4 OLIVETTI Cover original 2 3 4 1 OLIVETTI Back cover no copying Front cover can copy onto front side Back sid...

Страница 51: ...urn to the special modes screen 5 Touch the OK key in the special modes screen You will return to the main screen of copy mode 6 Load the cover paper to be used into the bypass tray Load the same size...

Страница 52: ...B W REVERSE key in the special modes menu screen The B W REVERSE key is highlighted The B W reverse icon will also appear in the screen to indicate that the function is enabled 2 Touch the OK key in t...

Страница 53: ...card with the keys X width is initially selected Enter X dimension and then touch the Y key to enter Y dimension To change the X or Y value back to the default value touch the SIZE RESET key The defau...

Страница 54: ...e of the original face down on the document glass 8 Press the START key The back side of the card is scanned and copying begins The original must be placed on the document glass The RSPF cannot be use...

Страница 55: ...in the operation manual for facsimile ADDRESS CONTROL 2 If your machine has the fax option this setting is used to store fax numbers for automatic dialling Group keys and user indexes can also be pro...

Страница 56: ...checkmark will appear to indicate that the item is selected In the above settings tray 1 can be used for printer copy and fax mode Tray 2 and tray 3 can only be used for copy mode For a detailed expla...

Страница 57: ...paper type paper size and enabled modes can be set for each tray Automatic tray switching and disabling of two sided printing on letterhead paper can also be set See page 19 and 20 for details on set...

Страница 58: ...eration panel or touch the EXIT key on the touch panel STORING A JOB PROGRAM 1 Press the key 2 Touch the STORE DELETE key 3 Touch a program number from 1 to 10 in the storage register screen 4 Select...

Страница 59: ...program number of the program to be deleted If a number key for which no job program has been stored is selected the proceed to step 4 on the previous page for storing a job program 4 Touch the DELETE...

Страница 60: ...opy mode fax mode network scanner mode and printer mode in the key operator programs See the Key operator s guide To print in printer mode when auditing mode is enabled enter your account number in th...

Страница 61: ...tray A copy job stops before it is finished The contrast of the touch panel is too high or too low Image cannot be rotated Original size is not selected automatically or copying does not take place o...

Страница 62: ...e paper in the tray selected for copying 48 TONER SUPPLY IS LOW The toner cartridge must be replaced soon 72 CHANGE THE TONER CARTRIDGE The toner cartridge is out of toner Replace the toner cartridge...

Страница 63: ...your authorised service representative MAINTENANCE REQUIRED It is time for regular maintenance Contact your authorised service representative CALL FOR SERVICE CODE Turn off the power and then turn it...

Страница 64: ...to normal operation 14 Copy mode is not selected Press the COPY key to select copy mode 10 Two sided copying is not possible Automatic two sided copying was attempted on paper that is not suitable fo...

Страница 65: ...4 Paper tray settings are prohibited in the key operator programs Change the setting in the key operator programs to permit paper tray settings Key operator s guide Order of copies is incorrect The or...

Страница 66: ...ray exceeds the maximum number Do not place more than the maximum number of sheets 15 The bypass guide is not adjusted to the size of the loaded paper Adjust the bypass guide to the size of the loaded...

Страница 67: ...t ratio for the copy 30 The tray s paper size setting was not changed when a different size of paper was loaded in the tray Be sure to change the tray s paper size setting when loading a different siz...

Страница 68: ...feed Misfeed in the RSPF p 65 Misfeed in the finisher p 70 Misfeed in the machine p 66 p 67 Misfeed in the bypass tray p 66 Misfeed in the upper paper tray p 68 Misfeed in the lower paper tray p 69 MI...

Страница 69: ...remove the misfed original from the exit area If the misfed original cannot be easily removed from the exit area open the moveable part of the document feeder tray and remove the reversing tray and th...

Страница 70: ...and the side cover 2 Press gently on both sides of the front cover and pull it open 3 Carefully remove the misfed paper Turn the roller rotating knob in the direction of the arrow to assist in removin...

Страница 71: ...he fusing unit paper guide knob to open the paper guide and carefully remove the misfed paper 6 Close the fusing unit paper guide and press down on the fusing unit release levers 7 Close the front cov...

Страница 72: ...e machine before pulling the tray out p 66 1 Lift and pull out the upper paper tray and then remove the misfed paper Be careful not to tear the misfed paper during removal 2 Replace the upper paper tr...

Страница 73: ...x 500 sheet paper feed unit 1 Open the lower side cover 2 Remove the misfed paper Be careful not to tear the misfed paper during removal 3 If the misfed paper is not visible in step 2 lift and pull o...

Страница 74: ...Open the upper right side cover 2 Gently pull the misfed paper out Be careful not to tear the misfed paper during removal 3 Close the upper right side cover Make sure that the misfeed message is clea...

Страница 75: ...move any misfed paper from the stapler compiler 4 Close the stapler compiler cover 5 If the offset tray is being used remove any misfed paper from the offset tray 6 If the top tray is being used open...

Страница 76: ...Do not hold the cartridge by the shutter Be sure to only shake the cartridge before the tape is removed 4 While pushing the lock release lever gently insert the toner cartridge along the guides until...

Страница 77: ...x from the stapler 3 Remove the staple cartridge from inside the staple box 4 Insert the new staple cartridge into the box until it clicks into place Insert the new cartridge by aligning the arrows on...

Страница 78: ...TONER QUANTITY AND TOTAL OUTPUT COUNT The approximate quantity of toner remaining and the total output count can be displayed as explained below The output count shows the combined output total of the...

Страница 79: ...loth If necessary dampen the cloth with water Do not use thinner benzene or similar volatile cleaning agents THE BYPASS TRAY PAPER FEED ROLLER If misfeeds occur frequently when feeding envelopes or ot...

Страница 80: ...al expansion kit adds the network printer function 10 100 BASE TX PS3 EXPANSION KIT AR PK1 1 This kit offers PostScript 3 compatibility BARCODE FONT KIT AR PF1 1 This font set adds barcode printing ca...

Страница 81: ...1 Paper sizes that can be stapled B5 A4 A4R B4 A3 8 1 2 x 11 8 1 2 x 11 R 8 1 2 x 13 8 1 2 x 14 11 x 17 Stapling capacity 30 sheets 80 g m2 21 lbs Power supply Drawn from the machine Weight Approx 19...

Страница 82: ...sheets 500 sheets Lower tray 500 sheets Weight Approx 6 1kg 13 5 lbs Approx 11 8kg 26 1 lbs Dimensions 596 mm W x 498 mm D x 97 mm H 23 15 32 W x 19 39 64 D x 3 53 64 H 596 mm W x 498 mm D x 194 mm H...

Страница 83: ...s for two sided original Size A5 to A3 5 1 2 x 8 1 2 to 11 x 17 Capacity Up to 100 sheets Thickness 13 mm 33 64 and below Power supply Drawn from the machine Detectable original sizes A5 A4 A4R B4 A3...

Страница 84: ...es and key names due to modifications made for improvement This operation manual is described based on the American spelling standard Stapler section Open the front cover and pull out this section to...

Страница 85: ...r weight Upper tray 16 lbs to 54 lbs 60 g m2 to 200 g m2 Lower tray saddle stitch 16 lbs to 28 lbs 60 g m2 to 105 g m2 Paper type Upper tray plain paper heavy paper letterhead paper recycled paper col...

Страница 86: ...tion stapled and delivered to the upper offset tray Three stapling positions are available top left staple two left staples or lower left staple Saddle stitch function Each set of output is stapled in...

Страница 87: ...m heavy paper label sheets envelopes postcards thin paper The following types of paper cannot be punched Transparency film label sheets envelopes postcards thin paper Be sure to select the same paper...

Страница 88: ...t this key to have output delivered to the center tray OK key Touch this key to close the screen and return to the main screen OFFSET key p 3 When a checkmark appears the offset function operates When...

Страница 89: ...tion is not available unless the printer expansion kit is installed Caution To use the above printer function the peripheral device installation settings must be correctly configured in the printer dr...

Страница 90: ...e scanned 8 Using the document glass Place the next page on the document glass and press the START key Repeat until all pages have been scanned and then touch the READ END key on the panel If the memo...

Страница 91: ...cover and remove the staple cartridge 6 Install the new staple cartridge in the staple box Insert the staple cartridge into the staple box and then press down on the staple box cover to lock the stap...

Страница 92: ...paper gently without tearing it 7 Close the saddle stitch section cover 8 Pull the stapler section forward 9 Rotate roller rotating knob A in the direction of the arrow to move the staple unit all th...

Страница 93: ...aste when a punch unit is installed 1 Press the detach button and separate the saddle stitch finisher from the machine 2 Gently pull the punch waste receptacle forward and discard the punch waste Empt...

Страница 94: ...e procedures below to remove the misfeed Misfeed in the relay path 1 Grasp the hand hold on the center cover and open the cover 2 Remove the misfed paper from the conveyor unit Remove the paper slowly...

Страница 95: ...roller rotating knob B releases the caught paper 4 Open the top cover 5 Remove the misfed paper Remove the paper gently taking care not to tear it 6 Close the top cover 7 Remove any misfed paper from...

Страница 96: ...on of the arrow 12 Remove any misfed paper from the saddle stitch tray Remove the paper gently taking care not to tear it 13 Close the cover of the saddle stitch section 14 Close the front cover 15 Pu...

Страница 97: ...een installed 8 Different widths of paper are mixed together Stapling of different widths of paper is not possible The paper is badly curled and is not stapled when output Some qualities and types of...

Страница 98: ...oes not change to the pamphlet setting screen Changed programs The OUTPUT TRAYS and INITIAL STATUS SETTINGS programs are changed when the saddle stitch finisher is installed Output trays A combination...

Страница 99: ...8 1 2 x 11 1200dpi 7 5 copies min A3 11 x 17 8 copies min 8 1 2 x 14 8 5 copies min B4 8 1 2 x 13 9 copies min A4R 8 1 2 x 11 R 10 5 copies min B5R 13 5 copies min A5 B5 A4 5 1 2 x 8 1 2 8 1 2 x 11 1...

Страница 100: ...623mm W x 609 5mm D x 785 5mm H 24 17 32 W x 24 D x 30 15 16 H Operating conditions Temperature 15 C to 30 C 59 F to 86 F Humidity 20 to 85 Noise level Sound Power Level LwA 1B 10dB Copying 6 3 B Sta...

Страница 101: ...10 14 CLEAR key 10 22 23 Clock 51 Colour paper 15 Copy finishing functions Group copy 35 Offset function 35 Sort copy 35 Staple sort 37 COPY key 21 72 74 Copy number display 21 Copy ratio display 21 C...

Страница 102: ...pper exit area 70 Misfeed in the upper paper tray 68 Misfeed removal Bypass tray 66 Centre tray 68 Lower paper tray 69 Machine 66 Output tray 70 RSPF 65 Upper exit tray 70 Upper paper tray 68 Misfeed...

Страница 103: ...cover 9 67 Side cover handle 9 Sort copy 35 SORT key 36 Special modes B W reverse copy 50 Cover copy 48 Dual page copy 43 Erase copy 42 Job build mode 45 Margin shift copy 41 Multi shot copy 46 Origi...

Страница 104: ...lti shot copying 46 Offset function using 35 Original size specifying 47 Pamphlet copying 44 Selecting finishing functions Group copying 35 Offset function 35 Sort copying 35 Staple sort function 37 S...

Страница 105: ...Caution This connector is only intended for service purposes Any connection to this terminal may cause malfunctions of the copy machine Instruction for service technician The cable length for the serv...

Страница 106: ...to correct the interference at his own expense This device complies with Part 15 of the FCC rules Operation is subject to the following two conditions 1 This device may not cause harmful interference...

Страница 107: ...you need and the instructions for handling the waste correctly for example location and times of the waste collection centres etc b When you purchase a new device of ours give a used device similar t...

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