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Handbook
You set your MFP for delayed transmission but it did not send.
Check the display to make sure that you have set your MFP’s
clock to the correct time. See “Setting the Clock” in the
Installation chapter.
Your MFP disconnected before you could answer a voice
request.
You must answer a voice request while the warbling tone is
being emitted. When you hear the warbling tone, pick up the
handset, then press the Voice Request Key.
Your MFP will not poll a remote fax machine.
Call the person at the remote fax machine and make sure that
they have loaded documents and set their fax machine in
polling transmission mode.
Your MFP is connected to a PBX and you can not dial out.
You must enter your dial prefix before the telephone number
for each number that you dial or program into your machine.
Also, your MFP must be programmed for PBX operation
before it will work. See “Connecting to a PBX” in the
Setting Basic Features chapter.
You want to answer an external telephone but your MFP
always answers first.
If you are using an external telephone, change your MFP’s
ring response user function setting. See the “Customizing
Features and Operations” section.
Your received faxes sometimes look distorted.
If the document received is wider or longer than the paper
you have loaded into your paper tray, your MFP
automatically reduces the length of the document to fit on
your paper. Or, you may have to set the width reduction
function to on. This type of problem could also be
communication related, or the document may have jammed
during scanning. If the document is unreadable, ask the
sender to fax the document again.
You are constantly receiving unsolicited advertising on
your MFP.
Try using the closed network function. See “Rejecting Unsolicited
Fax Messages” in the Advanced Operations section.
Your MFP does not immediately switch to TEL mode when
you make or receive a voice call.
Try pressing the Stop key. Your MFP will return to standby
mode so that you can converse. This condition may happen
infrequently due to telephone line conditions, or the type of
external telephone used. If this problem happens often,
consult your service representative.
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