45584901TH Rev.1
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Oki Data CONFIDENTIAL
[F101_0] HDD connection error (HDD connection cannot be detected.)
[F101_1] Root partition mount error (HDD formatting fails.)
[F101_2][F101_3] Partition mount error (The HDD cannot be connected (mounted) caused
by damage to areas other than those described in the F101_1 and F101_4 to F101_9 errors.)
[F101_5] Partition mount error (The HDD cannot be connected (mounted) caused by
damage to the “/registration” partition.)
[F101_6] Partition mount error (The HDD cannot be connected (mounted) caused by
damage to the “/backup” partition.)
[F101_7] Partition mount error (The HDD cannot be connected (mounted) caused by
damage to the “/imagedata” partition.)
[F101_8] Partition mount error (The HDD cannot be connected (mounted) caused by
damage to the “/storage” partition.)
[F101_9] Partition mount error (The HDD cannot be connected (mounted) caused by
damage to the “/encryption” partition.)
Classification
Contents
Other service call
HDD unmounted: Connection of HDD cannot be detected.
Sub-code 0: HDD connection error (HDD connection cannot be detected.)
Sub-code 1: Root partition mount error (HDD formatting fails.)
Sub-code 2, 3: Partition mount error (The areas other than those
described in the F101_1 and F101_4 to F101_9 errors are damaged.)
Sub-code 5: Partition mount error (The "/registration" partition is damaged.)
Sub-code 6: Partition mount error (The "/backup" partition is damaged.)
Sub-code 7: Partition mount error (The "/imagedata" partition is damaged.)
Sub-code 8: Partition mount error (The "/storage" partition is damaged.)
Sub-code 9: Partition mount error (The "/encryption" partition is damaged.)
Check item
Measures
HDD, CU board, Setting
1. Turn the power of the equipment OFF and check the connection of
the HDD.
- Connector and harness check
- Check if the connector pins of the HDD are bent.
- Check if HDD for other equipment is not installed.
- Check if SRAM for other equipment is not installed.
2. If the error still occurs after step 1, perform the following.
- Perform [3C] - [5] (Key Backup Restore) and check that each Key
Status is "OK".
- If not, recover the key (copy "SRAM Key Status" to "FROM Key
Status" or vice versa).
3. If the error still persists after step 2, perform the following.
- Perform [3C] - [3] (Format HDD), and then install "System Software
(HD data)" with [49] - [4].
Notes:
The following items will be deleted by performing [3C] - [3] (Format
HDD).
• Message Log
• Job Log
• Spool Data (Print, Email reception)
• Template
If F101_1 occurs with ADI-HDD or the error persists after
performing step 3, perform step 3 after performing [4]+[C]+[POWER]
→
1. Revert factory initial status HDD.
4. If the error persists even after step 3, replace the HDD.
Replacement part
Measure
HDD
CU board