45584901TH Rev.1
xii /
Oki Data CONFIDENTIAL
4.4.14 JPEG compression level adjustment ............................................................ 4-30
4.4.15 Color conversion table selection ................................................................... 4-30
5.
eRROR CODe aND TROUBLesHOOTING .................................................. 5-1
5.1
General Descriptions ............................................................................ 5-1
5.1.1
If a problem continues even after performing all troubleshooting. ................... 5-1
5.1.2
Collection of debug logs with a USB device ................................................... 5-2
5.2
Error Code List
...................................................................................... 5-4
5.2.1 Jam ................................................................................................................. 5-4
5.2.2
Service call ..................................................................................................... 5-5
5.2.3
Error in Internet FAX / Scanning Function
...................................................... 5-8
5.2.4
Printer function error ..................................................................................... 5-17
5.2.5
Web Page related error/Communication error with external application
....... 5-19
5.2.6
MFP access error ......................................................................................... 5-20
5.2.7
Maintenance error ......................................................................................... 5-21
5.2.8
Network error ................................................................................................ 5-22
5.2.9
Error history .................................................................................................. 5-25
5.3
Diagnosis and Prescription for Each Error Code ................................ 5-27
5.3.1
Check item .................................................................................................... 5-27
5.3.2
Paper jam in finisher section ......................................................................... 5-28
5.3.3
Finisher related service call .......................................................................... 5-32
5.3.4
Communication related service call .............................................................. 5-40
5.3.5
Circuit related service call ............................................................................. 5-43
5.3.6
Other service call .......................................................................................... 5-45
5.3.7
Error in Internet FAX / Scanning Function
.................................................... 5-63
5.3.8
Printer function error ..................................................................................... 5-75
5.3.9
Web Page related error/Communication error with external application
....... 5-77
5.3.10 MFP access error ......................................................................................... 5-81
5.3.11 Maintenance error ......................................................................................... 5-83
5.3.12 Network error ................................................................................................ 5-88
5.4
Other errors ........................................................................................ 5-98
5.4.1
Equipment operation disabled after the installation of option(s)
................... 5-98
5.4.2
Wireless LAN connection disabled
............................................................... 5-98
5.4.3
“Invalid Department Code” is displayed
........................................................ 5-98
5.4.4
Ethernet disabled in half-duplex communication .......................................... 5-98
6.
RePLaCemeNT OF PC BOaRDs/HDD ........................................................ 6-1
6.1
Removal and Installation of PC Boards/HDD ....................................... 6-1
6.1.1
Right side cover .............................................................................................. 6-1
6.1.2
CU board cover ............................................................................................... 6-3
6.1.3
CU board ........................................................................................................ 6-3
6.1.4
Hard disk (HDD) ............................................................................................. 6-5
6.1.5
SRAM board <for CU board> .......................................................................... 6-6
6.1.6
FAX unit
.......................................................................................................... 6-7
6.2
Precautions, Procedures and Settings for Replacing PC Boards and
HDD ...................................................................................................... 6-8
6.2.1
Precautions when replacing PC boards .......................................................... 6-8
6.2.2
HDD fault diagnosis ........................................................................................ 6-9