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Chapter 4 TROUBLESHOOTING

Troubleshooting

When problems such as paper misfeeds occur, see the following explanation or refer to the

Troubleshooting Guide

(PDF)

according to

P.52 “References to the Troubleshooting Guide” in this manual.

When paper misfeeds occur

When paper misfeeds occur, refer to the guidance displayed on the touch panel of the equipment or refer to the

following guide:

Troubleshooting Guide

(PDF): “Chapter 1: TROUBLESHOOTING FOR THE HARDWARE” - “Clearing a Paper Misfeed”

Covers of the equipment and the options

The covers of the equipment and the options to be opened when paper misfeeds occur are as indicated by the arrows in

the following illustrations.

Symbols or messages of such as for paper misfeeds

occasionally appear on the touch panel.

For details of the paper misfeed symbols, refer to the

following guide:

Troubleshooting Guide

(PDF): “Chapter 1:

TROUBLESHOOTING FOR THE HARDWARE” - “Clearing a

Paper Misfeed”

For details of the messages on the touch panel, refer to the

following guide:

Troubleshooting Guide

(PDF): “Chapter 1:

TROUBLESHOOTING FOR THE HARDWARE” - “Messages

Displayed on the Touch Panel”

Symbols and messages appear on the touch panel

Additional Drawer Module

Large Capacity Feeder

Reversing Automatic Document Feeder

Job Separator

Paper Feed Pedestal

Содержание ES9455

Страница 1: ...MULTIFUNCTIONAL DIGITAL COLOR SYSTEMS Quick Start Guide ES9455 MFP...

Страница 2: ...NWEISUNGEN ISTRUZIONI PER L INSTALLAZIONE E LA SICUREZZA VEILIGHEIDS INSTALLATIE INSTRUCTIES INSTRUCIONES DE INSTALACI N SEGURIDAD SEGURAN A INSTRU ES DE INSTALA O SIKKERHEDS OG INSTRUKTIONSVEJLEDNING...

Страница 3: ...our machine and then click Next 5 Read the license agreement and then click I Agree 6 Read Environmental advice for Users and click Next 7 Click Online Manuals and then User s Manual 8 Click the butto...

Страница 4: ......

Страница 5: ...leshooting Guide describes how to deal with problems such as paper misfeeds as well as how to react to messages displayed on the touch panel Network Fax Guide This Network Fax Guide describes the oper...

Страница 6: ...cription of original paper direction Paper or originals of A4 or B5 LT size can be placed either in a portrait direction or in a landscape direction In this manual R is added to this paper size when t...

Страница 7: ...Basic e Filing Operation 34 Basic Printing Operation 36 Basic Menu Operation 38 Chapter 3 MAINTENANCE Replacing Toner Cartridge 40 Replacing Waste Toner Box 41 Replacing Staple Cartridge 42 Regular Cl...

Страница 8: ...ir respective companies To assure optimal printing performance we recommend that you use only genuine OKI toner cartridges If you use an OKI recommended toner cartridge you can utilize the following t...

Страница 9: ...Description of Each Component 6 Turning Power ON OFF 12 Placing Paper and Originals 15 Installing Client Software 17 Chapter 1 PREPARATIONS...

Страница 10: ...se this to perform printing on special media types such as OHP film etc P 27 Copying from MPT in this manual 8 Paper holding lever Use this to place paper on the MPT 9 Paper feed cover of the equipmen...

Страница 11: ...in chargers according to the following procedures P 47 Cleaning the main chargers and LED print heads in this manual 8 LED print head cleaner If unevenness occurs on the copied or printed paper clean...

Страница 12: ...he number of copies telephone numbers or passwords 10 RESET button When this button is pressed all selected functions are cleared and returned to the default settings If the default setting is changed...

Страница 13: ...ch panel Use this panel for the various settings of the copying scanning and Fax functions This also displays messages such as when paper runs out or paper misfeeds occur Adjusting the angle of the co...

Страница 14: ...r print jobs and also allows you to view their performance history 4 Date and time The present date and time are displayed 5 Alert message indication area This shows alert messages such as when the to...

Страница 15: ...entry Basic Press this to access the basic keys Symbol Press this to access the symbol keys Other Press this to access the special keys Caps Lock Press this to switch capital letters and small letter...

Страница 16: ...out 35 seconds and READY appears When you turn the power of the equipment OFF be sure also to shut it down by pressing the POWER button on the control panel Do not simply turn the main power switch OF...

Страница 17: ...ch panel screen is still ON do not simply press the main power switch to turn the power OFF The stored data may be lost or the hard disk may be damaged If a job in process exists when the POWER button...

Страница 18: ...ER lamp green lights When the POWER button is pressed when print or fax data are received through a wired LAN or when the time set for Scheduled Print has come 1 The default value set at the factory s...

Страница 19: ...size 2 1 4 Set the side guides so that they match the paper size 5 Push in the tray Be sure that the height of the stacked paper does not exceed the MAX line indicated on the side guides Placing pape...

Страница 20: ...he document lamp blue lights up which is provided on the Reversing Automatic Document Feeder 2 Align the side guides to the original length Do not place any heavy objects 4 kg 9 lb or over on the orig...

Страница 21: ...are turned on and connected and then insert the Software DVD ROM into the computer 1 1 Click Run Setup exe after AutoPlay is displayed If the User Account Control dialog box is displayed click Yes 2...

Страница 22: ...x for the printer driver you want to install and click the Multi Installation button 7 7 Read the license agreement and then click I Agree 5 5 Read the Environmental advice for Users and click Next 6...

Страница 23: ...search 10 10 After the machine is displayed select the machine and click Next If the machine is detected it is automatically installed Proceed to step 11 If the machine is not detected the Review you...

Страница 24: ...RATIONS 20 If the Windows Security dialog box is displayed click Install this driver software anyway 11 11 Click the Exit button 12 12 Remove the Software DVD ROM from the computer 13 13 The installat...

Страница 25: ...efore using the printer driver you must configure the options installed in the equipment Select OKI PCL Driver right click and then click Printer properties 2 2 The configuration data of the options c...

Страница 26: ...22 MEMO...

Страница 27: ...Chapter 2 BASIC OPERATION Basic Copying Operation 24 Basic Fax Operation 28 Basic Scanning Operation 32 Basic e Filing Operation 34 Basic Printing Operation 36 Basic Menu Operation 38...

Страница 28: ...TOP button on the control panel and then MEMORY CLEAR on the touch panel Printed paper exits to the stacker of the equipment or the receiving tray of the Finisher The tray to which the paper exits is...

Страница 29: ...ns are different press MIXED SIZE Selecting finishing mode sorting Press FINISHING 1 1 1 Press SORT and then 2 OK 2 2 To set the staple and the hole punch mode the optional finishing devices are neede...

Страница 30: ...be made 1 sided original to 2 sided copy 2 sided original to 2 sided copy Setting original mode Press ORIGINAL MODE 1 1 1 Select the desired original mode and then 2 press OK 2 2 The selectable origin...

Страница 31: ...tically Copying from MPT 1 Move the paper holding lever toward the outside and then 2 place paper face down on the MPT 1 1 1 1 Press PAPER TYPE if the type of the paper you placed on the MPT is other...

Страница 32: ...ess BACK SPACE on the touch panel to delete them one by one Or press the CLEAR button on the control panel or CLEAR on the touch panel to delete all the numbers you entered Alternatively you can press...

Страница 33: ...x icon Confirming recipients Press DESTINATION 1 1 The recipient list screen is displayed 2 2 Select the recipient you want to delete and then press DELETE 2 1 Specifying recipients in groups 1 Press...

Страница 34: ...to switch the pages 2 2 Press JOB STATUS 1 1 RESOLUTION Set the resolution based on the fineness of the original ORIGINAL SIZE Set the scan size of the original After each item is set press OK 3 3 1...

Страница 35: ...he send or receive log and then press ENTRY Press RECEIVE to check the fax reception log Registering recipients 1 2 Press the SETTING button on the control panel and then ADDRESS on the touch panel 1...

Страница 36: ...the SCAN button on the control panel 1 1 Press FILE on the touch panel 3 3 Storing the scanned data in a shared folder 1 Set FILE NAME 2 FILE FORMAT etc and then 3 press OK 4 4 3 1 2 Place the origin...

Страница 37: ...en the IP address of the equipment is 172 16 16 110 enter 172 16 16 110 file_share in the address bar of Windows Explorer 2 2 Store the scanned data in a Windows computer 3 3 For the IP address of the...

Страница 38: ...nning them or using the printer driver For details refer to the following guides Scanning Guide PDF Chapter 2 BASIC OPERATION Scan to e Filing Printing Guide PDF Chapter 2 PRINTING FROM WINDOWS Printi...

Страница 39: ...n be deleted from e Filing This enables you to make print settings such as selecting the duplex printing mode or adding page numbers Specified pages of the document can be printed for confirmation 1 S...

Страница 40: ...OK 3 3 1 Select the printer driver of the equipment and then 2 click Preferences Properties 2 2 Click Print OK Printing starts 4 4 To install the printer driver in a Windows computer refer to the fol...

Страница 41: ...b To adjust Image Quality Click the Image Quality tab To print with character strings or graphics on the background of the paper Click the Effect tab To set not to print blank pages Click the Others t...

Страница 42: ...ogging in is displayed Available printing numbers are displayed depending on the settings of the equipment 5 USER button The shortcut which a user logging in can employ is displayed 6 PUBLIC button Th...

Страница 43: ...Replacing Toner Cartridge 40 Replacing Waste Toner Box 41 Replacing Staple Cartridge 42 Regular Cleaning 46 Chapter 3 MAINTENANCE...

Страница 44: ...r toner cartridge you want to replace 10 3 Shake the new toner cartridge well to loosen the toner inside 4 Pull the seal straight out in the direction of the arrow 5 Insert the new toner cartridge str...

Страница 45: ...s Repeat this 3 times for each one of the 4 colors When you finish cleaning the LED print head return the 4 green levers located under the toner cartridges and attach the cleaner to the inside of the...

Страница 46: ...according to the following procedures 42 1 Open the front cover of the Finisher 2 Take off the staple cartridge 3 Take the empty staple case out of the staple cartridge 4 Install a new staple case int...

Страница 47: ...Open the left cover of the Finisher 2 Take off the staple cartridge 3 Pull out straight the seal bundling the staples 4 Install new staple cartridge 5 Close the left cover of the Finisher Saddle Stit...

Страница 48: ...1 2 Holding the lever move the finisher to the left until it comes to a stop 2 1 3 Open the Hole Punch Unit while pushing the lever 4 Take off the staple cartridge 5 Push the buttons of both side of t...

Страница 49: ...urn the Hole Punch Unit to its original position 9 Carefully return the finisher to its original position 10 Close the front cover of the Finisher Do not put your hand or fingers on the top of the fin...

Страница 50: ...e shape of the surface or leave it discolored When using a chemical cleaning pad to clean it follow the instruction 1 Scanning area surface of the long rectangular glass 2 Original glass Wipe it with...

Страница 51: ...rd you pushing down the top latch and then clean the LED print heads For instructions on how to clean the LED print heads see the following P 41 Replacing Waste Toner Box Steps 2 to 6 4 Close the fron...

Страница 52: ...48 MEMO...

Страница 53: ...Troubleshooting 50 Chapter 4 TROUBLESHOOTING...

Страница 54: ...the equipment and the options to be opened when paper misfeeds occur are as indicated by the arrows in the following illustrations Symbols or messages of such as for paper misfeeds occasionally appea...

Страница 55: ...the arrows in the following illustrations The Saddle Stitch Finisher the Hole Punch Unit and the Bridge Unit The Inner Finisher and the Hole Punch Unit If you press on the upper right of the touch pan...

Страница 56: ...Problems Client Problems Hardware Problems Chapter 4 TROUBLESHOOTING FOR SCANNING Scanning Problems Chapter 5 TROUBLESHOOTING FOR e Filing e Filing Web Utility Problems Chapter 6 TROUBLESHOOTING FOR N...

Страница 57: ...Chapter 5 ADVANCED FUNCTIONS Advanced Functions 54...

Страница 58: ...P 55 in this manual Copying or scanning originals without blank sheets 1 3 5 6 1 3 5 6 P 56 in this manual Storing data in a shared folder as well as sending a fax P 57 in this manual Registering freq...

Страница 59: ...ls on the Reversing Automatic Document Feeder P 16 Placing originals in this manual 1 1 Press ZOOM on the touch panel 2 2 1 Press MIXED SIZE and then 2 OK on the touch panel 3 3 Press FINISHING on the...

Страница 60: ...ntrol panel Copying starts 4 4 Place the originals on the Reversing Automatic Document Feeder P 16 Placing originals in this manual 1 1 Place the originals on the Reversing Automatic Document Feeder P...

Страница 61: ...l as sending a fax Place the original s P 16 Placing originals in this manual 1 1 Press STORAGE on the touch panel 2 2 1 Specify details such as the file name shared folder and file format and then 2...

Страница 62: ...ibed here COPY FAX SCAN e FILING PRINT Press FILE on the touch panel 1 1 1 Select PDF in the file format and then 2 press OK 2 2 Change the scan setting as required 3 3 Press TEMPLATE on the touch pan...

Страница 63: ...ified E mail address is as follows Place the original s P 16 Placing originals in this manual 1 1 Press E MAIL and then TO on the touch panel 2 2 1 Specify the E mail address and then 2 press OK 3 3 D...

Страница 64: ...me added at the bottom is as follows Select the box in which the desired document is stored 1 1 1 Select the document and then 2 press SETTINGS 2 2 Press TIME STAMP 3 3 1 Press LOWER and then 2 OK 4 4...

Страница 65: ...ing The following types of files are also available for printing JPEG file PRN file PS file XPS file Connect the USB device to the USB port 1 1 Press the PRINT button on the control panel 2 2 Click th...

Страница 66: ...he printer driver of the equipment and then click Preferences Properties 2 2 Select Hold Print for the job type in the Basic tab menu 3 3 Click OK to return to the print dialog box and then Print OK 4...

Страница 67: ...Chapter 6 INFORMATION ABOUT EQUIPMENT Items Included in This Product 64 Software DVD ROM 65 Client Software 66 Options 68 Logging in 71 Specifications of Equipment 74 Specifications of Options 77...

Страница 68: ...recautions for use For your added security be sure to read this booklet first Quick Start Guide This manual The Quick Start Guide describes the preparations basic and advanced usage maintenance and re...

Страница 69: ...TWAIN driver File downloader Fax driver AddressBook Viewer Remote Scan driver SCANNER driver WIA e Filing Backup Restore Utility For Macintosh PPD file for Mac OS X 10 4 to Mac OS X 10 6 x PPD file fo...

Страница 70: ...ndows 7 For details refer to the following guides Software Installation Guide PDF Chapter 2 INSTALLING PRINTER DRIVERS FOR WINDOWS Printing Guide PDF Chapter 2 PRINTING FROM WINDOWS PPD file for Macin...

Страница 71: ...hapter 5 INSTALLING FAX DRIVER AND UTILITY Client software for the e Filing functions TWAIN driver This driver enables you to obtain documents stored in e Filing as an image in application supporting...

Страница 72: ...o install the Additional Drawer Module 7 Large Capacity Feeder KD 1031 This feeder enables you to feed up to 2000 sheets 80 g m2 or 20 lb Bond of A4 or LT paper 8 Additional Drawer Module MY 1039 This...

Страница 73: ...equipment cannot be connected to the wireless and wired LAN at the same time Antenna GN 3010 This is used when the Wireless LAN Module is installed OKI IC Card Reader KP 2004 KP 2005 You can log in an...

Страница 74: ...the right hand side of the Reversing Automatic Document Feeder to close it How to use the Accessible Arm A person in a wheelchair can close the Reversing Automatic Document Feeder using the Accessibl...

Страница 75: ...r management is being used the display returns to the department code or user information input menu When they are not being used the display returns to the basic menu for the copying function The per...

Страница 76: ...ow If a guest user is enabled in the user management function GUEST is displayed on the touch panel Press GUEST to log in as a guest user For the types of functions available consult the administrator...

Страница 77: ...layed in LDAP instead of DOMAIN The menu for user authentication appears 1 1 If the displayed domain name or LDAP server name is not yours press to select one belonging to you Press USER NAME 2 2 Ente...

Страница 78: ...t A3 A4 A4 R A5 R B4 B5 B5 R FOLIO LT format LD LG LT LT R ST R COMP 13 LG 8 5 SQ K format THICK1 106 163 g m2 29 lb Bond 90 lb Index 300 sheets Large Capacity Feeder PLAIN RECYCLED PAPER 64 105 g m2...

Страница 79: ...TRANSPARENCY 1 2 A B format CG3700 3M LT format BG72 Folex ENVELOPE 3 Westvaco Columbian CO138 Mailwell No 553 1 Only Oki recommended OHP film should be used Using any other film may cause a malfuncti...

Страница 80: ...0 0 08 Trailing edge 3 0 mm 2 0 mm 0 12 0 08 Both edges 2 0 mm 2 0 mm 0 08 0 08 Printer Black and white Color Leading edge 4 2 mm 2 8 mm 1 2 mm 0 17 0 11 0 05 Trailing edge 4 2 mm 1 2 mm 2 8 mm 0 17 0...

Страница 81: ...r LT Paper weight 64 105 g m2 17 28 lb Bond Maximum capacity 2000 sheets 80 g m2 20 lb Bond Height approx 110 mm or 4 3 x 2 Power source DC 5 V DC 24 V supplied from the equipment Dimensions 668 mm 26...

Страница 82: ...R 175 mm 6 9 1000 175 mm 6 9 1000 Whichever of 175 mm 6 9 1000 sheets or 50 sets is reached first A3 B4 FOLIO LD LG COMP 13 LG 8K 94 mm 3 7 500 94 mm 3 7 500 Whichever of 94 mm 3 7 500 sheets or 50 s...

Страница 83: ...B5 B5 R A5 R LT LT R ST R 8 5 SQ 16k 16K R 73 mm 2 87 500 73 mm 2 87 500 Whichever of 73 mm 2 87 500 sheets or 50 sets is reached first A3 B4 FOLIO LD LG COMP 13 LG 8K 36 mm 1 42 250 36 mm 1 42 250 W...

Страница 84: ...nd 21 mm or 2 76 and 0 83 pitch A3 A4 A4 R B4 B5 B5 R FOLIO LD LG LT LT R COMP 8 5 SQ 13 LG 8K 16K 16K R Hole Punch Unit Model name MJ 6007 Series Acceptable paper size A3 A4 A4 R B4 B5 B5 R FOLIO LD...

Страница 85: ...8 800 26 400 24 000 21 600 19 200 16 800 14 400 12 000 9 600 7 200 4 800 2 400 bps Encoding Systems JBIG MMR MR MH Memory Capacity Transmission Reception 1 GB HDD 1 when hard disk is installed 100 MB...

Страница 86: ...82 MEMO...

Страница 87: ...charger cleaners 7 MAIN POWER lamp 8 Main power switch 7 Menu 38 MENU button 8 Message indication area 10 MPT 6 Network interface connector 6 O P Operator s Manual Pocket 6 Options 68 Original Cover...

Страница 88: ...0084 Lacchiarella MI Tel 39 0 2 900261 Fax 39 0 2 90026344 Website www oki it OKI Printing Solutions Platinium Business Park II 3rd Floor ul Domaniewska 42 02 672 Warsaw Poland Tel 48 22 448 65 00 Fax...

Страница 89: ...IONS COM http my okidata com Oki Data Americas Inc Canada DQDGi 4140B Sladeview Crescent Unit 7 8 Mississauga Ontario Canada L5L 6A1 T l 1 905 608 5000 T l c 1 905 608 5040 http WWW OKIPRINTINGSOLUTIO...

Страница 91: ...ES9455 MFP...

Страница 92: ...www okiprintingsolutions com Oki Data Corporation 4 11 22 Shibaura Minato ku Tokyo 108 8551 Japan 45686011EE...

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