294
– Issues:
Print Issues
MC361/MC561/CX2731 MFP Advanced User’s Guide
Black or white
dots appear.
The paper is unsuitable.
Use supported paper.
When the interval of the dots
is about 94 mm (4 inches),
the image drum (the green
tube) is damaged or dirty.
Lightly wipe the image
drum with a soft tissue
paper.
Replace the image
drum unit when it is
damaged.
The document glass or white
sheet on the under side of
the document glass cover is
dirty.
Clean the document
glass and white sheet.
Dirt is printed.
The paper is moist.
Replace it with new
paper.
The paper is unsuitable.
Use supported paper.
The document glass or white
sheet on the under side of
the document glass cover is
dirty.
Clean the document
glass and white sheet.
The entire page
is printed black.
The MFP may be
malfunctioning.
Call your local service
dealer.
Nothing is
printed.
Two or more sheets of paper
are fed simultaneously.
Fan the paper well and
load it again.
The MFP may be
malfunctioning.
Call your local service
dealer.
The back side of the
document is being scanned.
Load the document
properly.
White patches
appear.
The paper is moist.
Replace it with new
paper.
The paper is unsuitable.
Use supported paper.
The document glass is dirty.
Clean the document
glass.
Symptom
Cause
Remedy