2
English
Telephone Support
Toll Free in the U.S. and Canada
Automated Attendant
1-800-654-3282 (1-800-OKI-DATA)
For quick answers to commonly-asked questions, the Automated
Attendant is available 24 hours a day, 7 days a week. The system
can provide immediate assistance with:
•
Basic operating procedures
•
Sales and service referrals
•
Parts and consumable referrals
•
Product information
Customer Support Professionals
1-800-654-3282 (1-800-OKI-DATA)
Customer Support Professionals are available 24 hours a day, 7
days a week. Please be sure that you are calling from a telephone
close to your machine so you can describe your problem
accurately.
Our Customer Support Professionals are trained on all current
OKI products. They can answer your questions regarding:
•
Locations of sales and service dealers
•
Installation of your machine
•
Usage/normal maintenance of your machine
•
Error message interpretation/solutions
•
Parts and supplies identification
•
Consumer relations
Note:
Customer Support Representatives are not trained to
provide assistance with the use of commercial software
packages. Please consult your software user’s manual for
times and availability of their support.
Oki Data warrants this printer (hereinafter Product) to be free in
defect in material and workmanship and will remedy any such
defect according to the terms of this Limited Warranty. This
Limited Warranty does not extend to consumable items,
including but not limited to print cartridges, fuses, etc.
Oki Data will repair (or at its option, replace) at no charge, any
defective component(s) of the printer for a period of one (1) year
from the date of purchase.
This Limited Warranty extends to the original purchaser only.
To make a request or claim for service under this Limited
Warranty the original purchaser must return the Oki Data
Product to an Authorized Oki Data Service Center within the
country purchased. The purchaser returning the Product for
repair must pay for all transportation charges to the repair center.
A written receipt for the Product, showing the date of purchase,
dealer’s name, and both the model and serial numbers of the Oki
Data Product must accompany any request or claim for work to
be performed under this Limited Warranty.
This shall not apply if the Product has been damaged due to
abuse, misuse, misapplication, accident, or as a result of service
or modification by any other than an authorized Oki Data service
center.
THERE ARE NO EXPRESS WARRANTIES OTHER THAN
THOSE ON THE FACE HEREOF AND DESCRIBED
ABOVE. NO WARRANTIES EXPRESS OR APPLIED,
INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED
WARRANTIES OF MERCHANTABILITY OR FITNESS FOR
A PARTICULAR PURPOSE, SHALL EXTEND BEYOND
THE RESPECTIVE WARRANTY PERIOD DESCRIBED
ABOVE OF ONE (1) YEAR.
OKI DATA SHALL NOT BE RESPONSIBLE OR LIABLE
FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL
DAMAGES OR LOSS ARISING FROM THE USE OF THIS
PRODUCT
.
Service and Support: Latin America
Oki Data Authorized Service Providers: Latin
America
For the most comprehensive, up-to-date listing of Oki Data
authorized Service Centers in Latin America:
•
Consult our our web site
www.okidata.com
:
–
Select your country or region under “Select Country/
Region.”
–
Click ASSISTÊNCIA E SUPORTE (Brasil) or Soporte
(Mexico or Latin America).
•
In Spanish-speaking countries, contact the Latin America
Service Coordinator at Oki Data’s Corporate Headquarters
at +856-222-5276 (Spanish only).
Oki Data Contact Locations, Latin America
If you are having a problem with your OKI product, please
contact any of the Authorized Service Centers shown for your
Country/Region on our Web site, www.okidata.com.
Sales and Service Centers: Latin America
If you need service, please contact the store where you bought
your OKI product or contact any of the Authorized Service
Centers shown for your Country/Region on our Web site for
information.
•
Prices and charges may vary.
•
A copy of the proof of purchase is required for the warranty
process.
Contacting Oki Data: Latin America
Information regarding our products and authorized service
centers is available in our Web site: www.okidata.com
Limited Warranty: Latin America
Mexico
Oki Data de Mexico, S.A. de C.V.
Rua Alexandre Dumas, No. 748-8
Col. Anzures, e.p. 11590
Mexico, DF
Phone: (525) 263-8780
Fax: (525) 263-8785
Brazil
Oki Data do Brasil, Ltda.
Mariano Escobedo 2220 - 8
0
andar
Chácara Sto Antonio
São Paulo, SP Brazil 04717-004
Phone: (5511) 3444-3500
Fax: (5511) 3444-3501
Support Center: 0800-11-55-77
e-mail: [email protected]
