29
EN
TROUBLESHOOTING
If there are any problems during operation, please refer to the following table. If problems cannot be
solved as indicated under Solution, please contact your manufacturer.
Problem
Possible cause
Solution
product does not
start
not connected to power supply
connect to power supply
power cord or plug is defective
check by a specialist
other electrical defect to the product
check by a specialist
error occurred
see protection and error codes
remote control faulty
see below
remote control not
working
batteries exhausted
replace batteries
product out of range or signals
disrupted by obstacle
move the remote control closer and
clear obstructions
other electrical defect to the remote
control
check by a specialist
timer not working
implausible, contradictory or wrong
time set
check timer setting
unsatisfactory
cooling
nearby heat source hinders cooling
process
relocate product or remove heat
source
ventilation insufficient
ensure surrounding clearance
open window(s) or door(s) in the
room
close window(s) / door(s)
exhaust hose not properly connected
or blocked
connect properly or check for and
remove blockage
air filter(s) blocked
clean air filter(s)
temperature set too high
regulate the temperature controller
noise
product is not levelled
level the product
product contacts obstacle
remove obstacle
Note:
Murmur of water is heard when the product is operating. It is a normal sound of the coolant circulating
in the system.
Protection and error codes
Code
Cause
Solution
P1
internal water tank full
drain through lower outlet
E1
room temperature sensor error
switch the product into standby, unplug and re-plug
E2
evaporator temperature sensor error
switch the product into standby, unplug and re-plug
E4
control panel communication error
switch the product into standby, unplug and re-plug
Note:
Contact the service centre if errors occur reputably.
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